Top Senior Level Customer Success Jobs in Austin, TX

The Customer Success Manager will be the primary contact and advocate for a portfolio of Mid-Market and SMB Customers, managing onboarding and ongoing customer engagement to ensure successful usage of CertifID’s technology. Responsibilities include relationship building, employee training, driving customer engagement, identifying risks, and serving as a liaison between customers and the Product Team.

The Director of Technical Client Services oversees the client delivery team, ensuring successful enterprise web CMS implementations and ongoing support. Responsibilities include managing relationships with key clients, mentoring team members, optimizing project resources, and collaborating on strategic planning for account growth while mitigating risks.

As a Customer Success Manager at WalkMe, you will serve as a trusted advisor to Fortune 1000 clients, focusing on maximizing the value of the Digital Adoption Platform. You'll manage customer relationships, drive adoption, and ensure client satisfaction while collaborating with internal teams for renewals and expansions.

The Client Success Manager is responsible for managing a portfolio of accounts, driving client satisfaction and adoption of products. This role includes advising clients, executing business reviews, ensuring client success, and promoting feature adoption, all while collaborating with cross-functional teams to mitigate risks.

The Customer Success Enablement Manager will develop training programs and tools to empower sales and customer-facing teams. Responsibilities include developing business plans, managing initiatives for collaboration, analyzing data to create enablement strategies, and overseeing onboarding of new hires. The role focuses on ensuring that enablement programs align with company goals, foster cross-functional relationships, and support new product integration.