Top Senior Level Customer Success Jobs in Austin, TX

The Enterprise Customer Success Manager will serve as a trusted advisor to strategic customers, assisting with onboarding, product training, and ensuring customer satisfaction. This role involves managing post-sales activities, building strong relationships, assessing customer health, and collaborating with internal teams across the company.

The Director of Customer Success will lead a team of Customer Success Managers, focusing on client engagement, product adoption, and retention. Responsibilities include developing strategic relationships, mentoring team members, advocating for client needs, and enhancing the overall client experience with Iodine's AI solutions.

As a Manager of Customer Success, you will lead and develop a team of Customer Success Managers, oversee customer implementations, advocate for client needs, and foster relationships across departments to ensure customer satisfaction and growth.

The Senior Customer Success Manager will build lasting relationships with clients, onboard new customers, and drive product adoption. Responsibilities include tracking usage metrics, managing client communications, resolving technical issues, and advocating for customer needs to ensure their success and satisfaction with the services provided.

The Customer Advocates Manager oversees the billing and licensing customer support department, focusing on delivering high customer service levels. This role includes managing a team, improving processes, recruiting talent, handling escalations, and collaborating with stakeholders across regions.

The Relationship Development Specialist at Q2 is responsible for developing new business and managing relationships with community financial institutions. The role involves prospecting, qualifying leads, maintaining databases, and assisting in sales activities to ensure customer needs align with Q2 solutions.

The Customer Success Manager will be the primary contact and advocate for a portfolio of Mid-Market and SMB Customers, managing onboarding and ongoing customer engagement to ensure successful usage of CertifID’s technology. Responsibilities include relationship building, employee training, driving customer engagement, identifying risks, and serving as a liaison between customers and the Product Team.

The Senior Director of Customer Success at CertifID will lead customer success initiatives, drive customer satisfaction and retention, establish scalable processes, and foster team development to ensure goals are achieved. Key responsibilities include team leadership, optimizing customer engagement, and enhancing cross-functional collaboration.

The Customer Success Manager for SLED will build and nurture relationships with customers in the US Public Sector, ensuring they succeed with Cloudflare's solutions. The role involves managing the customer lifecycle, planning long-term account growth, and collaborating cross-functionally to resolve challenges and meet customer goals.