Top Remote Senior Level Customer Success Jobs in Austin, TX

The Customer Advocates Manager oversees the billing and licensing customer support department, focusing on delivering high customer service levels. This role includes managing a team, improving processes, recruiting talent, handling escalations, and collaborating with stakeholders across regions.

The Director of Technical Client Services oversees the client delivery team, ensuring successful enterprise web CMS implementations and ongoing support. Responsibilities include managing relationships with key clients, mentoring team members, optimizing project resources, and collaborating on strategic planning for account growth while mitigating risks.

The Learning Management System Specialist manages and optimizes the Learning Management System (LMS), focusing on compliance training. Responsibilities include overseeing daily LMS operations, providing technical support, developing compliance courses, creating training programs, maintaining documentation, analyzing user engagement data, and collaborating with stakeholders for continuous improvement.

The Director of Customer Education & Community is responsible for creating and leading high-quality educational content for Pluralsight customers, primarily through webinars and self-serve resources. This role involves collaborating with various teams, making data-driven decisions to refine content, and managing projects to ensure customer success and engagement.

The Customer Success Manager will connect with customers, helping them manage post-deployment integration challenges, ensure product adoption, drive customer satisfaction, and explore upselling opportunities while leveraging data for improvements. They will serve as a primary contact, advocate for the product, and work closely with sales and operational teams.