Manager, Customer Management

The Role: 

Carrot Fertility is looking for a Manager, Customer Management to lead a team of Customer Success Managers focused on building strategy and delight our customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers that works strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering. 

The Team: 

The team serves as the main point of contact for our customers and works with cross-functional teams to deliver a best-in-class experience.

Minimum Qualifications: 

• Bachelor’s degree
• 3-7+ years of professional experience leading a team, working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
• 5+ years of professional experience in healthcare and/or benefits
• You have successfully managed complex projects - from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
• You are highly organized and detail-oriented
• You are a clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations 
• You are persistent - you don’t give up after the first or second setback, instead you continue to innovate and collaborate to keep things moving forward
• You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
• You have a passion for delighting customers and improving their members’ overall Carrot experience
• You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Preferred Qualifications:

• Master’s Degree
• CRM experience (ie. Catalyst, Salesforce)
• Experience with data and reporting tools such as Domo

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $118,000-$130,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.