Search the 12 jobs at Carrot Fertility

The Research Consultant will support Carrot Fertility's operations in Latin America by conducting country-specific research, analyzing healthcare providers, managing internal processes, and assisting with external relationship management to enhance the member experience across the region.

The Senior Strategic Customer Marketing Manager will lead multi-channel customer marketing campaigns to enhance member enrollment. Responsibilities include developing marketing strategies for strategic customers, consulting clients on marketing practices, and driving user acquisition. Collaboration with internal teams is essential for achieving growth KPIs and improving engagement.

The Quality Assurance Analyst will lead strategic initiatives to improve customer interactions and service quality at Carrot Fertility. Responsibilities include developing and implementing QA strategies and frameworks, conducting quality audits, analyzing performance metrics, generating reports for stakeholders, and collaborating with cross-functional teams to enhance the customer experience.

The Sr. Sales Enablement Manager will develop and implement strategies to equip the Commercial Sales team with necessary content to drive new business opportunities, utilizing tools like Highspot and collaborating with marketing to identify content gaps.

The Proposal and Sales Enablement Specialist manages end-to-end proposal submissions, customizes content to meet client needs, and supports the Sales Enablement team by developing training materials and collateral. They are expected to lead projects while collaborating with cross-functional teams, ensuring proposals are accurate and align with brand standards.

The Senior Marketing Analyst at Carrot Fertility will analyze complex member data to evaluate marketing efforts and drive engagement. Responsibilities include owning the marketing data strategy, defining KPIs, quality control of data, collaborating with BI and engineering teams, and mentoring others.

The Global Operations Manager at Carrot Fertility will oversee operations support for member and customer-focused teams, enhance operational transparency and scalability, and support provider partnerships. Responsibilities include delivering on KPIs, collaborating with global teams, and driving operational improvements within the global healthcare ecosystem.

The Customer Success Enablement Specialist at Carrot Fertility will support the CS Enablement team by managing tools, templates, and resources. Responsibilities include developing resource libraries, creating customer-facing materials, reporting on activity, managing an enablement calendar, overseeing communication, and ensuring alignment with various teams to enhance customer support.

The Expansion and Renewal Director will support retention and growth in the Middle Market customer segment, working closely with Customer Success Managers to exceed customer needs. The role involves analyzing customer data, forecasting renewal rates, and coaching team members, all aimed at increasing revenue and strengthening client relationships.

The Customer Success Manager II at Carrot Fertility will support small business customers by enhancing retention, engaging members, and ensuring customer satisfaction. This role involves acting as an advisor to HR leaders, communicating Carrot's value, and identifying growth opportunities in the customer base.

The Billing Analyst at Carrot is responsible for managing the billing process, ensuring invoice accuracy, analyzing billing data, monitoring payments, and following up on overdue accounts. The role includes collaborating with internal teams to resolve discrepancies and providing excellent customer service regarding billing inquiries while contributing to continuous improvement within the Accounting team.

The Demand Generation Manager at Carrot Fertility will develop and execute multi-channel nurture programs to engage new employer prospects. Responsibilities include creating campaigns, managing budgets, reporting on metrics, and collaborating with the content team to enhance lead generation efforts. A successful candidate will have experience in B2B demand generation, digital marketing, and project management.