Top Tech Jobs & Startup Jobs in Austin, TX
In this role, you will define and execute a Customer Success operations strategy, optimize processes, and analyze customer data to enhance onboarding, retention, and satisfaction. You'll also manage CS tools, collaborate cross-functionally, and develop KPIs to ensure alignment with company goals.
In this role, you will drive the adoption of Canva for Education in districts by creating and implementing outreach initiatives, leveraging data to identify growth opportunities, and designing engaging resources. You'll collaborate with educators and school leaders to enhance classroom experiences and ensure effective use of Canva's tools.
The role involves owning the school district lifecycle, fostering relationships with district administrations, serving as an ambassador of Canva for Education, providing value to customers, understanding the Canva user lifecycle, identifying trends, and driving retention within districts.
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The K-12 District Engagement Advocate will manage the school district lifecycle by strategizing, onboarding, and fostering relationships with district administration and educators. This role involves providing value to customers, utilizing data analysis to shape sales strategies, driving retention and engagement, and understanding the user lifecycle to enhance customer experiences.
In this role, you will develop AI/ML strategies to enhance customer support at Canva, lead the ML development of natural language processing systems, and collaborate across teams to leverage existing ML capabilities and address cross-organization challenges.
As an Account Executive, you will engage with SMB clients through outbound sales, tailoring solutions to meet their needs and building long-term relationships. Collaboration with internal teams to optimize processes and achieving sales targets is key. You'll keep accurate records and stay informed about industry trends.
In this role, you will manage customer renewals, ensuring timely processing and addressing challenges that affect retention. You will monitor customer health metrics, implement processes for efficient renewals, use data to prioritize customer outreach, and contribute to improving retention rates.
In this role, you will enhance Canva's commercial contracting strategy while leading a team responsible for negotiating contracts with Canva Enterprise and Education customers. You will collaborate with various teams to support GTM initiatives, providing pragmatic legal guidance.
In this role, you will lead and manage technical teams to deliver scalable solutions aligned with customer needs. Responsibilities include driving efficiency, enhancing customer retention, collaborating cross-functionally, implementing standardized processes, mentoring team members, and leveraging customer insights to inform product development.
The Head of GTM Enablement will lead a global enablement team, providing sales and success teams with essential tools, knowledge, and processes to enhance Canva's sales effectiveness. Responsibilities include strategy development, program management, cross-functional collaboration, and performance measurement to ensure alignment with business goals and revenue growth.
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