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The Workforce Management Senior Specialist will develop and implement strategies for scheduling agents, analyze data to forecast staffing needs, collaborate with teams to improve processes, train junior staff, and monitor performance metrics to enhance operational efficiency.
The Senior Implementation Manager will lead major implementation projects for banks and businesses, ensuring on-time, high-quality delivery. This role involves problem-solving, managing risks, and building relationships with partners while navigating both business and technical contexts.
The Senior Customer Success Manager at Wise will be responsible for managing operational relationships with partners, driving strategic improvements, analyzing performance data, and leading changes to enhance operational efficiency. This role demands collaboration across various teams and a strong focus on customer-first service delivery.
The Senior Diversity, Equity & Inclusion Specialist will manage DEI projects across the Americas, ensuring policies are inclusive and compliant with regulations. The role involves collaborating with People and functional teams, tracking progress, and driving DEI impact while addressing local contexts and industry trends.
The Sanctions Advisory Senior Manager will lead the development and implementation of sanctions risk frameworks, enhance compliance processes, and collaborate with various teams to improve sanctions controls at Wise. This role involves proactive risk management, senior management reporting, and representing Wise in regulatory discussions.
The Senior Regulatory Compliance Manager will mitigate compliance risks through effective oversight and maintenance of systems, collaborating with operational, finance, product, and engineering teams. Responsibilities include providing guidance on regulations, maintaining compliance frameworks, executing risk assessments, and enhancing compliance monitoring.
The Regional Delivery Lead will create and implement a delivery strategy for the NAM region, ensuring the smooth delivery of payment solutions while leading a high-performing team. Responsibilities include managing delivery risks, maintaining relationships with partners, and driving a culture of performance across the teams.
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