Top Remote Entry Level Customer Success Jobs in Austin, TX

Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls. Responsibilities include troubleshooting, identifying solutions, routing non-operations customer issues, diagnosing software defects, participating in live chats, managing customer tickets, identifying gaps in documentation, and training new team members. The successful candidate should have a Bachelor’s degree with emphasis in business/finance/accounting, restaurant industry experience, general business knowledge, problem-solving skills, and a strong understanding of customer service and technology.

As a Product Support Manager, you will be responsible for providing exceptional product support, ensuring customer satisfaction, and troubleshooting product issues. You will also oversee team performance and implement strategies to enhance product support processes.

Osano is looking to connect with talented individuals interested in future roles related to data privacy. While there are no active openings now, candidates from various backgrounds such as Customer Support, Sales, or People Operations are encouraged to share their resumes. The company focuses on creating transparency in data privacy compliance with laws like GDPR and CCPA.