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Top Customer Success Jobs in Austin, TX
The Product Support Representative provides technical support for Dropbox products via phone, email, and chat. Responsibilities include troubleshooting issues, documenting recurring problems, and delivering user-friendly solutions while achieving customer satisfaction. This role requires strong communication skills and adaptability in a dynamic environment.
As the leader of the Mid Market Customer Success Manager team, you will ensure customer satisfaction by mentoring and guiding your team. You will drive strategies for customer adoption, collaboration with other departments, and performance tracking, promoting the effective utilization of Cloudflare solutions for customers' success.
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As a Senior Technical Account Manager at Brinqa, you will be the primary contact for high-value customers, focusing on relationship building, product adoption, and customer success. You will provide technical expertise, address customer issues, collaborate with internal teams, and drive solutions to enhance customer satisfaction. Your role includes managing account escalations and participating in customer meetings to support retention and growth.
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The Enterprise Customer Success Manager at Bonterra will oversee client relationships, focusing on the adoption of SaaS products to ensure satisfaction and retention. Responsibilities include monitoring client health, engaging with stakeholders to track impact, identifying retention opportunities, and collaborating with sales for client lifecycle management. The role involves enhancing internal processes to optimize client experiences.
The Director of Technical Client Services oversees the client delivery team, ensuring successful enterprise web CMS implementations and ongoing support. Responsibilities include managing relationships with key clients, mentoring team members, optimizing project resources, and collaborating on strategic planning for account growth while mitigating risks.
As a Senior Customer Success Manager, you will enhance customer engagement and retention for the LogScale/Next-Gen SIEM product suite. Your role involves creating success plans, driving product adoption, managing renewal risks, conducting strategic business reviews, and serving as a customer advocate within CrowdStrike.
The Manager, Customer Management at Carrot Fertility will lead a team of Customer Success Managers to enhance customer satisfaction and strategy implementation. The role involves complex project management, effective communication, and cross-functional collaboration to ensure a high-quality customer experience.
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The Senior Customer Success Manager engages with customers to ensure they receive maximum value from the platform, drive renewals, manage onboarding to renewal, and proactively mitigate risks throughout the customer lifecycle, positioning accounts for growth and success.
The Customer Success Manager is responsible for managing relationships with SLED client accounts, ensuring client satisfaction, and driving product adoption through strategic insights, coaching, and regular communication. Responsibilities include monitoring account usage, conducting executive reviews, and identifying opportunities for product expansion.
The Contract Specialist at Q2 manages contract operations, supports and trains sales teams, ensures contract data integrity within Salesforce, creates and updates contract templates, conducts proposal preparations, and documents processes. This role requires interaction with both internal and external stakeholders and offers the chance to work independently with little supervision.
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