Top Senior Level Customer Success Jobs in Austin, TX

Implementation Manager for deploying Zero Trust/SASE solutions, leading technical implementation tasks, ensuring customer success, collaborating with various teams at Cloudflare, and providing technical expertise and guidance to customers.

The Sr. Director, Customer Engagement & Delivery at Q2 is responsible for leading a team of Engagement Managers to oversee multiple complex, large transformation engagements, ensure client success, manage client relationships, and drive business outcomes. The role involves driving strategic alignment with customers, scaling engagement models, and fostering cross-sell and up-sell opportunities. This is a hybrid position based in or near Austin, TX.

Oversee performance of the assigned R365 Workforce Support teams, collaborate with Customer Success Leadership, propose and test new processes and technologies, assist in developing the team structure, strategize for scalable growth, spearhead change management, serve as primary contact during service incidents, assist with reporting and cost efficiency, mold and optimize department culture, hire new team members, develop relationships with Product and Engineering leaders, address escalated issues, conduct team meetings, and other assigned duties.

This is an extraordinary opportunity to work as an AMS Customer Advocate at ServiceNow, engaging with the Americas (AMS) President and the largest strategic customers. Responsible for designing and executing the AMS Customer Engagement program, organizing executive-level customer engagements, optimizing customer interactions, and contributing to the overall growth strategy.

Lead a team of Public Sector Customer Success Managers, prioritize user feedback, hire and develop talent, analyze usage trends, forecast team metrics, manage day-to-day operations, and work cross-functionally to improve customer experience for Canva's public sector customers.

The Director of Customer Success is responsible for overall customer retention and satisfaction, as well as building and managing business relationships between various SailPoint teams. This role involves coaching, training, and managing Customer Success Managers globally to help customers achieve success through SailPoint's products and services.

The Inpatient Coding Specialist will conduct coding and documentation audits to assess product compliance with coding guidelines and regulations, identify areas for product improvement, stay informed about industry updates, collaborate with internal teams, research healthcare technology changes, evaluate coding processes, and prepare coding-related reports and recommendations.