Top Hybrid Customer Success Jobs in Austin, TX

The Client Support Specialist at MicroVentures will provide exceptional client experiences for investors via chat, email, and phone. Responsibilities include educating clients on the investment process, problem-solving current issues, and collaborating with the team to improve client interactions. The role involves comprehensive training and requires acquiring financial licenses such as FINRA Series 7 and 63.

The Senior Director of Client Experience will lead the Client Operations and Project Management teams, driving process improvements and managing client engagement initiatives. Responsibilities include developing strategies for operational efficiency, overseeing performance metrics, and collaborating with cross-functional leaders to enhance client satisfaction and program effectiveness in line with business objectives.

The Senior Customer Success Manager will focus on enhancing customer satisfaction and retention through effective onboarding, account management, and collaboration with cross-functional teams. They will advocate for customer needs, develop retention strategies, and drive customer engagement and growth initiatives while ensuring operational excellence.