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Top Tech Support Jobs in Austin, TX
The role involves designing and implementing HubSpot solutions for clients, overseeing technical architecture, conducting discovery sessions, and providing ongoing support and maintenance for client systems. Emphasis is on collaboration, problem-solving, and aligning technology with business goals.
The Tier 1 IT Help Desk Support Technician is responsible for implementing and supporting IT Infrastructure, managing problem escalations, maintaining documentation, and assisting clients with technical issues. The role requires excellent troubleshooting, time management, and customer service skills, along with participation in after-hours on-call duties.
The Director of Onsite Technology Support will lead the North America Technology Support team, ensuring high-quality customer service and operational excellence. Responsibilities include mentoring staff, monitoring performance, creating standard operating procedures, managing incident reduction efforts, and driving automation goals. The role focuses on enhancing user experience and support coverage, particularly for executives.
As a Technical Support Engineer, you'll provide support for our database change management product, utilizing your DevOps background to solve complex issues for customers, managing high-priority issues, updating documentation, and collaborating with teams to enhance customer satisfaction.
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