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Top Tech Support Jobs in Austin, TX
The Federal Contracts Administrator II supports mid-level Federal contract administration by assisting the FCA III and Federal Program Managers, ensuring compliance with contracts, preparing reports and deliverables, and managing contract changes and payments. The role involves monitoring contract terms, providing training, and tracking project tasks to meet government and industry requirements.
As a Technical Support Representative at BigCommerce, you will provide technical support and exceptional customer service to merchants in both French and English. Responsibilities include troubleshooting technical issues, educating customers on platform features, and developing solutions to enhance customer satisfaction. You'll work in a fast-paced environment, handling phone, email, and chat support while collaborating with management and developers to improve product functionality.
As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, lead the development of fixes, communicate with stakeholders, manage customer configurations, identify patterns for improvements, and lead technical projects for new feature rollouts.
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As a Technical Support Engineer II, you will provide frontline support managing customer inquiries, educating users on product features, and resolving technical issues. You will also work closely with product teams to report improvements and maintain documentation, all while ensuring customer satisfaction through effective case management.
The Network Support Engineer at Cisco ThousandEyes is responsible for timely interaction with customers, troubleshooting technical issues, and improving support processes. The role requires a firm grasp of network and application protocols, customer-facing experience, and a customer-first attitude.
The Technical Support Engineer will analyze and troubleshoot various IT issues for customers using Lansweeper's platform. Responsibilities include assisting users, advising IT professionals, maintaining documentation, and contributing to process improvements. The role requires a strong understanding of networking, operating systems, and virtualization, with opportunities for continuous learning.
The Sr. Technical Project Manager will oversee medium to large-scale IT and Security projects, collaborating with internal teams and external partners. Responsibilities include managing project lifecycles, tracking project statuses, delivering reports, and ensuring best practices in project management throughout technical initiatives.
As a Technical Support Engineer, you will address customer inquiries, troubleshoot complex technical issues, create code examples, document resolutions, and mentor the support team while collaborating with engineering. Your role ensures high customer satisfaction and effective communication of technical concepts.
The Principal Technical Consultant is a technical expert responsible for consulting with customers on the ServiceNow platform, configuring products, guiding design workshops, supporting development processes, and providing training and oversight to customer administrators.
Lead and manage Cloudflare's global physical security program, integrating innovative technologies, overseeing data center security, conducting audits, and aligning with compliance standards. Collaborate with legal and product teams while prioritizing multiple projects and traveling to data center locations.
Top Companies in Austin, TX Hiring Cybersecurity + IT Roles
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