Top Support Engineer Jobs in Austin, TX

As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, lead the development of fixes, communicate with stakeholders, manage customer configurations, identify patterns for improvements, and lead technical projects for new feature rollouts.

The Network Support Engineer at Cisco ThousandEyes is responsible for timely interaction with customers, troubleshooting technical issues, and improving support processes. The role requires a firm grasp of network and application protocols, customer-facing experience, and a customer-first attitude.

As a Salesforce Support Engineer, you will provide L1 support for Salesforce features while assisting Sales Reps and Specialists. Responsibilities include troubleshooting, resolving customer issues, collaborating with development teams, generating reports, and maintaining user permissions, ensuring high satisfaction across business stakeholders.

As a Cloud and Security Support Engineer, you'll manage cloud infrastructure and security issues, provide Level 2 support, monitor systems, troubleshoot incidents, and document knowledge. You will work to enhance cloud platforms and improve operational processes.

As a Senior Technical Support Engineer, you will resolve complex technical issues, perform root cause analysis, and offer customer support with a high sense of urgency. You will write and optimize scripts, communicate effectively with customers, and maintain relationships while contributing to knowledge resources within Brinqa.

As a Technical Support Engineer II, you will provide frontline support managing customer inquiries, educating users on product features, and resolving technical issues. You will also work closely with product teams to report improvements and maintain documentation, all while ensuring customer satisfaction through effective case management.

The Technical Support Engineer will analyze and troubleshoot various IT issues for customers using Lansweeper's platform. Responsibilities include assisting users, advising IT professionals, maintaining documentation, and contributing to process improvements. The role requires a strong understanding of networking, operating systems, and virtualization, with opportunities for continuous learning.

As a Technical Support Engineer, you will address customer inquiries, troubleshoot complex technical issues, create code examples, document resolutions, and mentor the support team while collaborating with engineering. Your role ensures high customer satisfaction and effective communication of technical concepts.