Manager, Solutions Engineering

Hybrid Position: Tuesdays and Thursdays in Austin, TX OfficeAbout the team

The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp.  Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.

What you’ll do (responsibilities)

As Manager, Solutions Engineering, you will lead and support a team of high-performing Solutions Engineers through all stages of the sales process, from pipeline creation to technical validation, onboarding, consumption, and renewal.  You will partner closely with a Sales RVP counterpart to drive business development and sales growth within a shared territory, ensuring that your team delivers exceptional technical guidance to Customers at every stage of their journey with HashiCorp.  In this role you will be expected to:

• Manage and Mentor High-Performance Team: You will manage, mentor, and develop a team of Solutions Engineers, fostering a culture of continuous learning and professional growth. You will successfully demonstrate an ability to mentor and coach SEs to their full potential.
• Drive Technical Strategy: You will own the technical strategy for the Corporate segment and collaborate with Sales Leadership to develop pipeline and drive healthy growth across all Accounts.
• Support the Customer Journey: You will engage in critical moments throughout the Customer lifecycle, providing support to your team and working cross-functionally to ensure Customers realize maximum value from the HashiCorp portfolio.
• Data-Driven Improvement: You will deploy a data-driven, systems-thinking approach to improve business and operational processes.
• Influence Strategic Decisions: You will influence key strategic decisions and drive critical initiatives across your region.
• Communicate Regional Priorities: You will capture and elevate top priorities and key trends for your Customers to cross-functional stakeholders within HashiCorp.

What you’ll need (basic qualifications)

• Experience: 1+ years in a Technical Pre-Sales or Sales Engineering Management role, or equivalent experience
• Technical Leadership: Demonstrated success in building, growing, and managing a highly-talented and motivated team with a regional scope.
• Innovative and Results-Driven: You will be comfortable in a fast-moving, results-driven environment with a successful track record of defining and executing strategic and innovative projects that have had a major impact on company performance.
• Technological Proficiency: Experience with DevOps methodologies and a deep understanding of current and emerging technologies such as cloud computing, distributed systems, and cluster management software.
• Communication Skills: Outstanding written and oral communication skills, including the ability to present ideas on both technical and business elements effectively.
• Interpersonal Skills: Engaging personal style with strong interpersonal and collaboration skills, with a predisposition towards mentoring staff and encouraging their professional career development.
• Decision-Making Ability: Self-directed with the ability to make strategic, complex, and difficult decisions at all times.
• Travel: Ability to travel as needed, with domestic and occasional international travel required.

What's nice to have (preferred qualifications)

• Experience: Previous first-line leadership experience strongly preferred
• Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.

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