Manager Client Solutions, Manheim Express, Mountain West Region

The Manager of Client Solutions - Express leads a team of Client Solutions Specialists who work with Manheim Express customers to ensure that the clients receive premier service to get units inspected, listed and sold. The position works closely with General Manager and Client Services Team to ensure that customer expectations are met or exceeded. The position promotes and educates customers on services provided by Manheim Express.
PRIMARY DUTIES/KEY RESPONSIBILITES
Assigns support responsibilities to team of Client Solutions Specialists and ensures duties are effectively executed by team.
Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
Addresses any findings of unethical behavior and/or failure to adhere to the Manheim Express policies and procedures.
Serves as the point person for resolution of customer issues at the location in partnership with Client Services Team and Major Accounts.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
Support the development, deployment and maintenance of Manheim Express policies, practices and procedures.
Train and ensure support staff is compliant with standard business practices in order to provide a consistent high-quality service within the marketplace.
Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics.
Participate in operational process development and implementation of projects. Will require knowledge of dealer operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review team performance against key performance indicators and metrics and develop and execute strategies for improvement.
Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
Enforce all company policies and procedures related to employee and customer conduct.
Partner with various market level support team (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
Performs other duties as assigned.
REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS
BA/BS degree in related field and 7+ years of experience with at least 1-year in a management or lead role; or an equivalent combination of education and work-related experience.
Valid driver's license and safe driving record
Excellent leadership and supervisory skills.
Strong customer service orientation.
Excellent communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment.
Solid computer skills, including ability to use Internet and MS Office effectively.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent customer service and problem-solving skills.
Ability to sit, stand, bend for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity.
Vision abilities required include close, distance and depth perception.
Candidates living in Mountain West Region preferred
USD 83,400.00 - 125,200.00 per year
Compensation:
Compensation includes a base salary of $83,400.00 - $125,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $30,000.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 01/11/2025
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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