As a Complaints Officer at Wise, you will investigate and resolve customer complaints, ensuring timely resolutions while understanding regulatory obligations. You'll analyze systemic issues, communicate clearly with teams, use internal tools effectively, and maintain proper records. A customer-first approach is essential, along with engaging in continuous training and process improvement.

The Executive Assistant will support senior leadership, notably the CFO, by managing calendars, handling travel arrangements, drafting communications, and ensuring smooth internal communications. The ideal candidate should have strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.