Technical Writer (Remote, US-based)

Overview

Liquibase is the leader in Database DevOps. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates, security, and governance. We are a nimble, fast-paced, innovative team with the opportunity to make an outsized impact on the business and the industry.​​

​​We seek a skilled and experienced Technical Writer to join Liquibase’s Customer Enablement team. As a Technical Writer, you’ll write content that enables highly technical users to streamline and automate their database change management tasks. You’ll use your experience writing task-based content in an Agile development environment to guide content through all stages of the content lifecycle and tap into your superb communication and project management skills to ensure you effectively manage your deadlines and workload.

You will work with Liquibase’s Product Team to understand how changes to the product roadmap align with the user journey, user goals, and business outcomes. You’ll work directly with our development team to understand how the product is changing, but are confident in your content accuracy because you try every procedure yourself. You genuinely want to understand whether your content drives positive results for the user and our brand. 

You will empathize with our customers by harmonizing details with clarity and warmth to make our content more welcoming. You will think hard about what your users feel and want at each step of their journey. You will guide them and be invisible at the same time. As a highly skilled, collaborative writer, you will be able to switch gears with ease. As a self-directed, fast learner, you will be a pro at keeping up with the latest technology and technical writing trends.

What you’ll be doing:

• Collaborate with developers, product managers, and other writers to create and revise existing technical content (release notes, installation and upgrade guides, user guides) in a fast-paced Agile environment.
• Restructure existing content to a task-focused, modular documentation content model that makes it easier for people to find the content they need to self-serve.
• Engaging our product team to keep on top of an ever-changing roadmap and understand requirements from a customer perspective.
• Researching writing assignments using a variety of sources, including functional specifications, product requirement documents, product demos, using the product, analyzing customer feedback, and interviewing subject matter experts.
• Working with Development and QA as features get completed to add the next layer of reference documentation and working examples that make it easy for customers to configure and use our new capabilities.
• Learning Liquibase products to the level of power-user.
• Telling the story from a customer point of view – what the feature is, why it’s essential, and how it will improve customers’ lives.
• Providing usability feedback to product, design, and development teams to improve friction and make working with Liquibase easier and more delightful. 
• Upleveling our content strategy to increase content wayfinding and increase awareness of useful features.
• Revamping our Style Guide and Voice & Tone Guidance so we can speak the language of our users while increasing comprehension and connection to the brand.
• Using data to understand if your content is successful and what you can do to improve it.

Must Haves:

• 5-7 years of experience writing technical documentation with a portfolio of writing samples that exemplify your abilities as a Technical Writer.
• Excellent verbal and written communication skills.
• Strong knowledge of technical writing fundamentals, industry-standard writing styles, and content organization.
• Ability to learn complex concepts quickly and explain them with clarity and technical accuracy.
• Strong logical reasoning and problem-solving skills.
• Ability to establish rapport and working relationships with various personalities, working across multiple time zones.
• Detail-oriented with a high sense of responsibility for outcomes and passion about the impact of what you develop.
• Experience writing for a technical audience – Developers, DBAs, and DevOps Engineers 
• Working knowledge of databases and DevOps technologies.
• Bachelor’s degree in English, Interface or Instructional Design, Computer Science, or related field preferred, with 4 years of experience writing technical, procedural, and conceptual materials; or equivalent education and experience to successfully perform the job's essential duties.

Nice to Haves:

• Experience with Contentful or MadCap Flare
• Experience working with a content management system (CMS).
• Experience with database products, especially Oracle, SQL Server, and PostgreSQL
• Experience with the software development process and DevOps
• Experience using JIRA, Confluence, and working in an Agile environment.
• Familiarity with Google Analytics and Google Search Console.

Perks of life at Liquibase: 

• Remote First culture, potential for company-wide in-person gatherings
• Home office allowance for remote workers
• Meaningful equity (US only)
• Comprehensive health, vision, and dental benefits - country dependent
• Generous paid time off and paid holidays
• 401K matching (US only)
• No punks, no jerks culture
• Growth opportunities and ability to move up within the company

We take pride in:

• A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
• Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact.
• Providing the opportunity to work with new technologies and learn from experienced professionals.
• How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery.

Company Overview - We are Liquibase

A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process. 

At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers.

Want to help the software world move faster? You’ve found the right place.

Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law.