Location(s) Available: Austin, TX, US
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you'll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!
Responsibilities
- Fulfill support requests by communicating with Cloudflare customers via chat, email, phone
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using our ticketing system
- Participate in team meetings to discuss and share feedback
- Help create and update technical documentation and run books
- Provide feedback on our product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
Skills and Requirements
- Self-driven and capable of learning new technologies/systems/features with some guidance
- Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
- Experience using Linux
- Experience in command line and tools, including curl, dig, traceroute, openssl and git
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- Awareness of what DNS, SSL/TLS and HTTP is and how these function
- Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
- Currently pursuing an undergraduate degree in a Computer Sciences or related field
- Must be able to work 40 hours a week
- Must be able to commit to a 12 week program
Bonus Points
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- You are familiar with Cloudflare and have a site actively using our platform
Super Bonus Points
- You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
