Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program.
Our Technical Account Managers (TAMs) are experienced consultants assigned to manage the Bazaarvoice technical relationship with a defined set of clients for the duration of their contract.
As a core member of the account team, the TAMs are the primary owners of the client’s Bazaarvoice technical program. They work in close coordination with the rest of the account team and a variety of internal teams.
What you'll be doing
- Engage with the client in a strategic capacity to ensure that the program follows our recommended best practices, is appropriate for the client's technical infrastructure, and aligns with the business goals agreed upon between the client and the rest of the BV account team.
- Proactively monitor the health of the technical program to identify and help mitigate problems before they impact the success of the larger BV program.
- Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services that could benefit the client.
- Oversee all technical touch points with the client, including support cases, implementations, professional services projects, pilot programs, etc. and are the single point of escalation for the client for these engagements.
- Develop relationships with key technical stakeholders in the client organization to facilitate progress on projects, expand our technical footprint, and try to develop new champions and client advocates.
Requirements skills:
- Minimum 18-24 months at in a client facing role, preferably technical or technical account management.
- Experience in technical consulting or technical project management.
- Experience in account management is a big plus.
- General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies.
- Basic knowledge of SEO principles and practices.
- Basic knowledge of web analytics tools and practices.
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts and processes to non-technical stakeholders.
- Ability to effectively match technical tasks to business objectives to justify effort.
- Ability to identify the required technical tasks to achieve stated business objectives.
- Ability to identify creative and non-standard ways to use our solution to help clients.
- Ability to work effectively with internal stakeholders to develop holistic account plans.
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Top Skills
What We Do
Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. www.bazaarvoice.com
Why Work With Us
Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty
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