Support Services Advisor - - Onboarding Admin

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The primary responsibility for this position is the National support of CDW's CTS software business and associated services to our clients and Account Managers.
* What you will do:
* Developing a basic understanding of clients' current business challenges, application landscape, and sales/marketing strategies.
* Has a basic knowledge of business financials and market competitors.
* Maintaining professional relationships with appropriate Mfg. and consulting communities.
* Developing and delivering professional and effective presentations of CDW and our solution offerings pertaining to CTS Software and applicable services offerings.
* Sets a personal example of leadership.
* Identifies, qualifies, and supports the Account Managers in simple and medium strategic CTS software products and associated services sales in new and existing accounts.
* Keeps abreast of changes/updates, competitive offerings, in CTS software product lines and trends within the marketplace through training and other sources.
* Involve appropriate additional CDW consultants/services team members in opportunities to ensure the most effective solution is presented and delivered to customer/Account Manager.
* Reviews CTS software and associated services in proposals, jointly with sales team to ensure profit revenue & margins are achieved.
* Works with Original (partner) on CTS EOSL opportunities.
* Prices the solution profitable and participates in the negotiation on terms and conditions with the client and/or CTS, relies on manager to provide mentorship and will work on smaller and less complex opportunities.
* Initially "transaction" type selling and support.
* May perform other related duties as required and assigned.
* Manage sales pipeline and forecasting with assistance of the Sales Manager.
* Collaborates with sales & presents sales proposal(s).
* Develops and provides subject matter expertise (SME) in the areas of CTS software licensing.
* Provides guidance on vendor software monitoring requirements (including CTS licenses metric tool - ILMT).
* What we expect of you:
* Bachelors' degree in Business, Information Technology, or a related field and 1 year experience selling and supporting CTS complex software and associated services solution, including experience selling and supporting one or more of the following:
* Big Data & Analytics such as: CTS Watson, Netezza/PureData, Infosphere, DataStage, Cognos.
* Commerce solutions such as: WebSphere Commerce, CTS Digital Analytics, Tealeaf.
* Digital Experience solutions such as: WebSphere Portal, CTS WCM, Liferay Portal, CTS Connections.
* Security.
* Cloud.
* Cognitive.
* IT Infrastructure.
* Mobile & Social.
* OR 5 years' experience selling and supporting CTS complex software and associated services solution, including experience selling and supporting one or more of the following:
* Big Data & Analytics such as: CTS Watson, Netezza/PureData, Infosphere, DataStage, Cognos.
* Commerce solutions such as: WebSphere Commerce, CTS Digital Analytics, Tealeaf.
* Digital Experience solutions such as: WebSphere Portal, CTS WCM, Liferay Portal, CTS Connections.
* Security.
* Cloud.
* Cognitive.
* IT Infrastructure.
* Mobile & Social.
* Experience successfully working a complex sales cycle.
* Ability to identify CTS software product and associated complimentary services opportunities and effectively articulate CDW services offerings to client and CDW Account Sales Teams.
* Ability to manage multiple sales transactions.
* Skills in financial analysis and calculation.
* Ability to multi-task and to prioritize workload under tight deadlines in a fast-paced environment.
* Exceptional written and verbal communications skills, along with positive, professional, and friendly communication skills are a must.
* Ability to work well as a team member.
* Skills in Microsoft Office (Word, Excel, PowerPoint, etc.).
* Experience selling and supporting directly to decision makers within enterprise Lines of Business.
* Demonstrated time management skill.
* Demonstrated presentation and communication skills, including proven ability to articulate complex technology concepts to non-IT decision makers.
* Demonstrated problem solving, customer service, negotiation, and follow up skills.
* Demonstrated ability to work independently with little or no supervision.
* Relevant vendor certifications a plus.
* Demonstrated knowledge of contract terminology a plus. Pay range: $ 55,000- $ 77,600, depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* About us:
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)