We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. We call our offices Centers of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
LogicMonitor is looking for a talented and experienced Global Success Manager to champion and optimize our technical engagements on a global scale. As a crucial member of the Customer Experience team, you are called upon to ensure strong client retention, advocacy, and growth, which is key to LogicMonitor’s success.
In this role, you will manage and foster relationships with large-scale, technically advanced customers, ensuring a consistent service experience and achieving business objectives. You will act as the expert in understanding our strategic partners’ objectives and drive their achievement via the LM solution. Now is the perfect time to put your thumbprint on the organization driving operational excellence by orchestrating training, onboarding, adoption, retention, growth, and advocacy.
As a Global Success Manager, you will:
- Administer all aspects of client account success
- Cultivate deep relationships with assigned partners
- Motivate and shepherd partners to maximize their ROI with LogicMonitor
- Develop and implement solutions to achieve technical and growth-focused outcomes
You will gain invaluable experience by collaborating with a passionate team to solve interesting problems and make your mark at LogicMonitor. Join us and be a core driver in accelerating LM’s growth by delivering exceptional value to our strategic partners.
- Serve as the single point of contact for technical and/or business initiatives with our largest strategic partners
- Maintain a deep understanding of the company’s products and services
- Develop and build deeper relationships across the partner organization
- Own the understanding, design, and presenting of technical solutions that meet partners needs
- Coordinate with Sales, Product, and other internal teams to ensure delivery of effective technical solutions and maximizing of growth potential
- Provide product training and technical advice to clients
- Assisting in or directly resolving technical issues for assigned partners
- Leading cross functional projects aimed at success within partners
- Create and execute on joint business plans and/or accounts plans that outline top level priorities, success criteria, and strategic milestones
- Conduct quarterly and annual business reviews with partners
- Track, analyze, and report performance metrics in regards to assigned partners
- 3+ Advanced Learning courses annually related to supported LM technologies
- 1+ Certifications annually related to supported LM technologies
- Bachelor's degree or equivalent in Computer Science, IT, or relevant field
- 10+ years in technical customer success/account management, support, or product training, preferably at a SaaS company.
- Proven work experience as a Strategic Success Manager/Customer Success Engineer/ Technical Account Manager or similar role
- Expert-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)
- Expert at developing strategic success plans which ensures LM's alignment with customer's overall business objectives
- Expert ability in developing and maintaining C-Level relationships, presenting data and strategic insights to executive teams, and adapting approach to audience
- The ability to work in a fast-paced dynamic environment during tremendous growth
- Willingness to travel 2-4 times per quarter
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- Ability to deliver custom ROI analysis for your client base
- Ability to be consultative and deliver industry and technology thought leadership while encompassing LogicMonitor's values
- Proactive with innovative ideas and a strong drive to achieve results
- Proficient in SalesForce, Microsoft Office Suite, and Google Suite
#LI-ME1 #BI-Hybrid #LI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Base Salary Range
$122,500—$157,500 USD
Top Skills
What the Team is Saying
What We Do
LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. We provide IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit www.logicmonitor.com.
Why Work With Us
We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
