Sr. Success Operations Manager

Job Description:
Pluralsight's Digital Success team is seeking to add a strong individual contributor who is willing to dig in and help us build and scale our organization. Reporting to the Sr. Director of Digital Customer Success, this person will work closely with the senior leadership, operations, and data science teams. We're looking for someone with experience in operations, data modeling, and coordinating and collaborating on various cross-functional projects.
Who you're committed to being:

• Supporting new initiatives and other key programs as required to evolve our Customer Success strategy. Particularly focused on a balance of human lead and digitally lead engagements.
• Building and refining our digital workflow, with established activities and milestone dates to ensure timely deliverables
• Owning KPIs and other key metrics for digital pilots and experiments

What you'll do:

• Ensuring alignment of strategy/approach Digital Success and key business partners
• Reporting and consolidating forecasts of retention and support key metrics
• Collaborating with finance and operations on capacity modeling for our Scale segment
• Handling day-to-day task optimization for the operations team
• Ad-hoc modeling requests to support our internal partners

Experience you'll bring:

• Product lead growth of Digital Touch/Scale Experience
• Experience in working with and implementing customer success processes and methodologies
• Experience supporting and interacting with executive-level partners

Requirements:

• 6-10 years in SaaS operations at a SaaS company
• Bachelor's degree in Business, Finance, Economics, or other analytics-related fields
• Experience with Excel, GSuite, and Tableau, Pendo, Gainsight and Anaplan

Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

• We're remote- and hybrid-friendly
• We're mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
The annual base salary + variable for this role is $144,000 - $160,00 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.
Applications must be submitted within 90 days after the initial posting date to be considered.
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