Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.
AlertMedia is seeking a Senior Solutions Engineer to assist our sales team with the technical aspects of working with potential clients. In this role, you will educate and empower prospects to make highly informed decisions, by helping prospects feel comfortable and ensuring our product is an excellent match.
Every day you will employ your ability to move smoothly between cross-functional teams, inspiring, learning, and leading. Best of all, you’ll be part of AlertMedia’s amazing culture and an important contributor to AlertMedia’s rapid growth.
Who you are:
You have a passion for being an integral piece in the sales process by providing technical expertise and deep understanding of not only the AlertMedia platform, but customer environments as well. You enjoy assisting customers and navigating them through the product adoption and how AlertMedia can solve their problems. You thrive in a fast-paced environment and prefer a “one team one goal” mentality.
What you get to do every day:
- Partner with Account Executives and Account Directors to drive technical implementation and adoption for customers through demonstrations and discovery
- Become a SME for the entire AlertMedia platform and understand it’s offerings for all segments
- Proactively identify any potential customer technical problems and provide detailed solutions while taking a consultative approach
- Effectively communicate technical concepts and serve as the point of contact for any RFPs and technical collateral
- Guide customers through any necessary evaluation process to ensure all needs are met and exceeded
- Document best practices during to ensure efficiency and continuously improve customer experience
- Communicate cross-functionally with engineering, sales, and marketing teams to identify areas of opportunity and advancement within the AlertMedia platform.
What you bring to the role:
- 3+ years of Solution or Pre-Sales Engineering experience, ideally supporting Mid-Market and Enterprise level customers
- Ability to successfully solve complex technical business challenges by taking a consultative, customer-first approach
- Excellent project management skills with the ability to prioritize
- Highly organized and ability to succeed in an ever-changing environment
- Self-starter and team player, willing to jump in as needed
- Excellent analytical skills and attention to detail
- Excellent communication, collaboration, and prioritization skills, with a commitment to providing outstanding support
- Position is open to remote candidates located in the United States, except for: Alaska, Hawaii, Louisiana, Montana, North Dakota, Oregon, West Virginia. We have a preference for those located in Austin, Texas
Why you’ll love working at AlertMedia:
- Competitive base salary + Company-wide bonus program
- Generous and flexible time and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees and dependent!
- 401K with a generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 8 years in a row and numerous other awards
- Continuous learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams
About AlertMedia:
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
AlertMedia does not currently sponsor applicants for work visas.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
What the Team is Saying
What We Do
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. Our team of in-house intelligence analysts and meteorologists work around the clock to monitor thousands of data sources around the world, providing our customers and employees with verified, credible information to protect them from impending threats.
AlertMedia has been recognized both nationally and locally for its exceptional company culture, most recently being named to Inc. Magazine’s Best Workplaces list for 2023. We were also named to Forbes’ list of America’s Best Startup Employers for two consecutive years, Austin Business Journal’s Best Places to Work for six consecutive years, and Built In Austin’s 100 Best Places to Work in Austin.
Located in the heart of downtown Austin in the "smartest building in the city", AlertMedia inspires and invests in our employees through continuous developmental experiences, including Career Month, community volunteering, mentorship programs, Employee Resource Groups, and weekly "Tuesday Lunches" where the company comes together to learn about and discuss any business updates. AlertMedia also facilitates a robust internship program, working with universities (including HBCUs), non-profit organizations like Hiring Our Heroes, and similar partners to invest in the future of our diverse workforce.
Why Work With Us
AlertMedia employees have a strong connection to our mission and product. An anonymous employee survey recently revealed 99% of our people feel the work they do is important and making a direct impact, 94% feel our diverse, grow-from-within culture is collaborative and supportive, and 92% are taking advantage of our career development opportunities
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AlertMedia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy provides flexibility so employees can work and collaborate from home or in our Austin offices, either full- or part-time. We ask employees in Austin to join us on Tuesday for company-sponsored lunch to connect and learn together.
