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The Technical Support Engineer acts as a level three technical support resource for AlertMedia, troubleshooting issues, assisting with onboarding, and collaborating with Engineering and Customer Success teams to enhance the customer experience and resolve technical problems.
As a Senior Solutions Engineer at AlertMedia, you will drive technical implementation and customer adoption by collaborating with sales and providing product demonstrations. Your role involves identifying technical problems, communicating solutions, and improving customer experience through document best practices, while operating in a consultative and customer-first manner.
The Enterprise Regional Vice President will lead and mentor the Enterprise Account Director team, focusing on driving net new business in a consultative sales environment. Responsibilities include coaching, training on sales processes, managing performance, and assisting with account transitions to ensure effective communication and service delivery.
The Senior Director of Demand Generation will create and lead the demand generation strategy, overseeing multichannel campaigns, website optimization, and pipeline management. This role involves working closely with sales and marketing teams to drive lead generation and bookings growth while developing a high-performing team.