Sr. Manager - ServiceNow Development (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
We are seeking a dynamic Senior Manager, ServiceNow Development to join our organization. You will be responsible for a team of ServiceNow Developers and Administrators who are focused on designing, implementing, and maintaining the ServiceNow platform. You will work closely with stakeholders across the organization to ensure the platform supports business objectives, enhances productivity, and aligns with IT Service Management best practices. Working with the Director of ServiceNow Strategy and Delivery and the Senior ServiceNow Platform Architect you will have an understanding of ServiceNow capabilities and the ability to leverage them to enhance organizational efficiency and effectiveness, while maximizing the ROI of our ServiceNow investment. You will lead, coach and develop a team focused on solution delivery, and contribute to designing and building first-class solutions to meet evolving business requirements.
What You'll Do:

• Recruit, develop, mentor and manage a high performing team of ServiceNow developers.
• Foster a collaborative, results-oriented, and innovative work environment.
• Implement and maintain development standards and governance processes across the ServiceNow platform.
• Ensure the team adheres to these coding standards and best practices, in order to deliver high-quality, scalable, and maintainable solutions.
• Ensure that the platform complies with organizational security policies and regulatory requirements.
• Stay up to date with ServiceNow platform upgrades, new features, and best practices to continually evolve the platform's capabilities.
• Manage demand intake for the team: planning, forecasting and managing team tasks and projects using Agile methodologies.
• Lead project planning, resource allocation, and timelines to ensure successful on-time delivery of projects.
• Build and deliver a technical debt remediation plan to deliver on the architecture and operating model strategy of the SMO.
• Monitor and manage the performance of the ServiceNow platform, identifying and resolving issues in a timely manner.
• Develop and execute team KPIs.
• Regularly communicate progress, challenges, and opportunities to key stakeholders, ensuring transparency and alignment.
• Working with the Director, and the Senior Manager, IT SMO: support the operating model for the SMO, via ServiceNow development and build out a three year roadmap for ITSM and ServiceNow.
• Other duties as assigned.

What You'll Need:

• Bachelor's degree in the field of computer science, information systems, other related degree, or equivalent experience (typically 12-14 years working in IT Service Management and / or with the ServiceNow platform).
• ITIL Certification - Minimum V3 Foundation
• Demonstrable knowledge of the ITSM framework (ITIL).
• Demonstrable knowledge of Agile ways of working and experience in measuring level of effort with enhancements, defects, and stories.
• Excellent written and spoken communication and interpersonal skills.
• 5+ years management experience leading high performing development teams.
• Demonstrated ability to influence executive leadership
• A drive for automation, efficiency, and the streamlining of processes and workflows to reduce friction, and drive consistent experiences.

Bonus Points:

• ITIL V4 foundation or higher.
• Agile Certification - Agile Leader.
• Knowledge of CMDB and Common Service Data Model (CSDM) concepts.
• ServiceNow Development experience - particularly - proficiency in JavaScript, HTML/CSS, and other relevant programming languages.
• ServiceNow (or equivalent ITSM tool) platform experience - including good working understanding of the ITSM, Legal, HR, and Security modules.
• Business analysis skills to turn business requirements into technical scope / statement of work documentation for Development teams.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

#LI-Remote
#LI-NA1
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Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $135,000 - $225,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:11-27-2024