Solutions Engineer

Company Description

Wise is on a mission to make money without borders, the new normal. We’ve got over 16 million customers across the globe and we’re growing. Fast.

Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply. 

So, we’re building a new one.

We’re looking for a Solutions Engineer to join our growing team in Austin, Texas. 

The Wise Platform team works with financial institutions and major tech companies at a global level to offer Wise products and services directly to their customers through our API. Solutions Engineers make it happen by working with partners to build integrations to our class-leading international finance products, while improving Wise Platform by increasing the capabilities of our public API. The team’s goals are to drive the growth of Wise through partnerships and integrations by creating a world class product set delivered through third parties.

Job Description

• Provide technical consulting and product guidance to banks and other partners integrating Wise, primarily post-sale

• Ensure partners deliver the best integration within their constraints for an excellent customer experience

• Assist partners in the implementation phase, defining technical solutions and documenting requirements

• Support business development by aiding larger partners requiring novel features, including technical scoping and feature design.

• Participate in feature definition, prioritisation, and long-term strategy planning with the Wise Platform team

• Collaborate with Implementation Managers, Product Managers, and Engineers, making product and project decisions

• Design and develop new features for Wise services and expose them on the public API when needed

• Work on scaling Wise Platform into new regions, overcoming associated challenges

• Improve integration experience through documentation, APIs, SDKs, code samples, and reference implementations

• Collaborate with the technical presales team to support the sales cycle and secure new partnerships

• Enhance internal processes to handle multiple integrations in parallel

• Troubleshoot, test, and resolve technical issues, aiding the API support team with complex problems

• Choose your own path to success - you’ll have the freedom to define the vision and responsibility for making it happen

• Identify problems and unlock opportunities for Wise and partners through technology solutions

• Inspire other teams internally and externally with your ideas, knowledge and self-starter attitude

• Travel to work with our teams in Tallinn, London, and New York, as well as visit our partners across North America

Qualifications

• You come from a software development background with 2+ years of relevant experience.

• You have successfully managed both technical and non-technical stakeholders to deliver multiple concurrent technical projects.

• You have a passion for international finance, foreign exchange, and payment systems

• You understand the value of balancing customer centric thinking with technical know-how, and can bridge the gap between business and technical experts

• You put the customer above technology, while finding ways to leverage technology to improve the customer experience

• You are personable and you are good at stakeholder management. You are able to represent Wise and our values to external partners in a professional way, explaining technical problems and solutions to non-technical audiences

• You have experience with RESTful APIs, Microservices, API Design, Swagger, OpenAPI, OAuth2

• Skilled in multiple programming languages, tech stacks, and cloud providers

• Strong communicator in client-facing roles, engaging technical and non-technical stakeholders

Additional Information

• 🚀 RSU's in a growing, publicly-traded company

• 💰 401k with up to a 4% employer match 

• 🩺 Medical, dental, & vision insurance – including HSA and FSA options

• 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

• 💪 An annual self-development budget

• 🎉 Annual Mission Days festival

• 🐶 Pet friendly offices

• 🍼 18 weeks fully-paid parental leave 

•  🏃‍♀️Lots of fun group activities like yoga, running and boardgame nights 

• 🌍 Relocation expenses covered

• ☀️ Hybrid work environment with 90 days/year work-from-anywhere flexibility

• 🏝️ A paid 6-week sabbatical leave after four years 

• 🏆 2023 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

Find out more about our benefits. 

Interested? Find out more:

• 🛠️ Solutions Engineering at Wise

• 🌐 Wise Platform

• 💻 How we work - a practical guide

• 📹 Wise Vlogs: Omar, Engineering Lead

• 📈 Our Engineering career map

• 📚 API Reference Docs

...or check out our Engineering blog.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.