Search the 20 jobs at WISE

The Customer Support Associate will assist customers primarily through phone and email, ensuring an excellent experience with Wise. They will provide support to English-speaking customers, address their needs creatively and efficiently, and maintain a high level of customer satisfaction in a fast-paced environment.

The Social Media Customer Support Associate will engage with customers on various social media platforms to provide exceptional support. Responsibilities include problem-solving, community building, staying updated on social media processes, and contributing to a positive customer experience.

The Due Diligence Agent will conduct timely business due diligence and KYC processes by researching and analyzing customer information. This includes verifying documentation, assessing risks, handling customer inquiries, and ensuring compliance with regulations. The role requires strong communication skills and the ability to work autonomously and efficiently in a fast-paced environment.

As the Customer Support Team Lead, you will lead the Customer Support Team to maintain high quality and efficiency in service. Your responsibilities include ensuring the team has the necessary resources and training, collaborating with other departments, maintaining communication, developing customer satisfaction metrics, and implementing high-quality service policies.

The Investments Expansion Lead will manage the rollout of the Assets product in North America, focusing on regulatory licensing, forging commercial partnerships, and expanding the product's market presence. The role requires analytical skills, strong relationship management, and market strategy development to enhance customer experiences and product functionality.

As a Complaints Officer, you'll investigate customer complaints and ensure timely resolutions while adhering to regulatory obligations. Your responsibilities include conducting root cause analysis, communicating with teams, and crafting regulatory-compliant responses to enhance customer satisfaction.

As a Senior Implementation Manager, you will lead complex integration projects for major banks, leveraging program management expertise to deliver on time and maintain high-quality standards. You'll overcome challenges through strong problem-solving, manage project scope and regulatory compliance, and build strong relationships with partners and stakeholders.

As a Workforce Management Senior Specialist, you will develop workforce management strategies, analyze data for staffing needs, collaborate with teams to improve operations, monitor metrics for improvement, and mentor junior team members.

As a Senior Customer Success Manager at Wise, you will manage operational relationships with partners, analyze operational performance, and drive improvements. You will collaborate with various internal teams to enhance service delivery, resolve operational issues, and negotiate changes with partners to streamline processes.

The Senior DEI Specialist will lead DEI initiatives across Wise's Americas offices, ensuring policies are inclusive and compliant with regulations. Responsibilities include partnering with various teams, managing projects, analyzing DEI data, and enhancing organizational culture and inclusivity efforts.

The Senior Regulatory Compliance Manager will oversee regulatory compliance risks, provide guidance on money transmission laws, develop compliance frameworks, monitor key risk areas, and engage with stakeholders to enhance compliance standards. This role focuses on establishing effective controls and representing compliance interests in various forums.

WiseWomenCode is a 3-day immersive program aimed at supporting underrepresented individuals in tech, specifically targeting freshmen in Computer Science at UT. Participants will benefit from hands-on workshops, mentorship opportunities, and networking in the fintech sector, all with financial support for travel and accommodations.

As a Senior Software Engineer on the Wise Account team, you'll be responsible for facilitating seamless international banking experiences. Key tasks include enhancing user interfaces, supporting money transfers across countries, mentoring junior engineers, and implementing best coding practices. You'll work within a collaborative environment to continuously improve services for users managing finances globally.

The Global Complaints Lead will manage a team of Complaints Officers, overseeing complaints management strategy, regulatory compliance, and customer experience. Responsibilities include team development, performance monitoring, service delivery enhancement, risk identification, and driving operational improvements.

The People Technology Functional Specialist will manage and optimize Wise's People Tools tech stack, handling support queries, implementing solutions, and providing training. They will also support upgrades, review business processes, and enhance system features for improved efficiency, drawing from their expertise in Workday HCM and other People tools.

The Risk Lead will manage onboarding and compliance operations for enterprise partners and banks at Wise. Responsibilities include partner risk management, enhancing compliance procedures, collaborating across departments, and leading a team of risk analysts to ensure effective oversight and tracking of compliance operations.

The Senior Presales Consultant will collaborate with sales and technical teams to create tailored payment solutions for partners, drive revenue, and manage complex sales cycles. Responsibilities include presenting products, designing solutions, and gathering customer feedback to influence product development.

The Senior Account Manager will drive growth with platform partners by identifying upsell and cross-sell opportunities, building relationships, and executing deals. Responsibilities include account planning, leveraging data for insights, providing internal updates, and collaborating with various teams to enhance product capabilities in the payments sector.

As a Chargeback and Recovery Agent, you will provide customer support regarding chargebacks and payment errors, collaborate with product and operational teams for improvements, and monitor domain-related data to enhance operations and recovery processes.

As a Payment Operations Senior Specialist at Wise, you will support the Payment Operations team by managing stakeholder relationships, driving process improvements, and addressing escalations related to currency routes. You will collaborate with multiple departments to optimize operations and coordinate product launches while ensuring timely communication and efficiency in service delivery.