Search the 26 jobs at WISE

The AML Investigator will assess and investigate suspicious activity on accounts, interpreting data to mitigate money laundering concerns and ensuring compliance with internal procedures. They will work closely with the AML Investigation team and developers to enhance product quality.

The Due Diligence Agent is responsible for conducting thorough business due diligence as part of the KYC process, engaging in research and analysis, and communicating with customers regarding complex cases. The role involves verifying documentation, assessing risk levels, and ensuring compliance with AML/CFT regulations to support regulatory reviews and audits.

As a Customer Support Associate at Wise, you will provide exemplary customer service primarily through phone, email, and chat. Your key responsibilities include ensuring customer satisfaction, being creative and solution-oriented, and supporting customers while adapting to their needs in a fast-paced environment.

The Reconciliation Senior Specialist will execute reconciliation tasks related to bank accounts, payments, and audits, investigate discrepancies, perform month-end close activities, and assist in improving reconciliation processes while working closely with the Payments and Technical teams.

As the Americas People Operations Lead at Wise, you will spearhead strategic leadership and transformational change in People Operations across the US and LatAm. You are tasked with enhancing service delivery, ensuring compliance, managing resources and budgets, and fostering employee engagement, while also mentoring the People Services team and contributing to future planning and expansion.

As a Complaints Officer at Wise, you will investigate and resolve customer complaints, ensuring timely resolutions while understanding regulatory obligations. You'll analyze systemic issues, communicate clearly with teams, use internal tools effectively, and maintain proper records. A customer-first approach is essential, along with engaging in continuous training and process improvement.

As a Senior Recruiter at Wise, you will develop and implement effective recruitment strategies, enhance candidate experiences, and utilize data for optimizing recruitment processes. You will focus on building a diverse talent pool, collaborating with various teams, and fostering a strong company culture.

The Workday Payroll Consultant will lead payroll implementations, ensure smooth service delivery, and collaborate with stakeholders to design tailored solutions. Responsibilities include configuring Workday payroll, conducting training, staying updated on Workday features, and providing excellent customer support.

The Customer Success Lead will build and lead the North America CSM team to enhance partner satisfaction through operational improvements, technical solutions, and data-driven strategies. Responsibilities include managing relationships with partners, analyzing data for operational challenges, and implementing technical solutions for API integration.

The Global Complaints Team Lead will oversee a team of Complaints Officers, ensuring effective complaint resolution, regulatory compliance, and exceptional customer service. The role focuses on improving team performance through coaching, managing capacity, and analyzing trends while integrating customer feedback into service enhancements and driving operational improvements.

The Performance Marketing Specialist will oversee Wise’s audio advertising program, managing campaign setup, performance monitoring, and reporting. The role involves collaborating with various teams, maintaining relationships with partners, and leveraging data to enhance marketing efforts on audio platforms.

The Workforce Management Senior Specialist will develop and implement strategies for scheduling agents, analyze data to forecast staffing needs, collaborate with teams to improve processes, train junior staff, and monitor performance metrics to enhance operational efficiency.

The Senior Implementation Manager will lead major implementation projects for banks and businesses, ensuring on-time, high-quality delivery. This role involves problem-solving, managing risks, and building relationships with partners while navigating both business and technical contexts.

The High Volume EDD Specialist at Wise will perform due diligence on business customers, ensure compliance with verification processes, communicate effectively with clients, and support regulatory audits. Key duties include risk assessment, documenting findings, and collaborating with various teams to uphold compliance standards while addressing inquiries from management and peers.

The Senior Customer Success Manager at Wise will be responsible for managing operational relationships with partners, driving strategic improvements, analyzing performance data, and leading changes to enhance operational efficiency. This role demands collaboration across various teams and a strong focus on customer-first service delivery.

As a Senior Software Engineer, you will build onboarding flows for North American customers, ensuring compliance in verification processes, and creating seamless customer experiences. You will mentor junior engineers, advocate for coding best practices, and work with distributed systems, fostering team collaboration and innovation.

Lead the North America Payment Operations team by managing processes, developing team skills, setting goals, monitoring performance, ensuring operational excellence, and facilitating communication with internal and external partners.

The Senior Diversity, Equity & Inclusion Specialist will manage DEI projects across the Americas, ensuring policies are inclusive and compliant with regulations. The role involves collaborating with People and functional teams, tracking progress, and driving DEI impact while addressing local contexts and industry trends.

The Senior Presales Consultant at Wise will drive sales by understanding customer requirements and providing tailored payment solutions. They will work with sales and product teams to create solution presentations, demos, and collateral, while acting as a trusted advisor to executives at partner banks and enterprises. This role involves influencing product roadmaps based on customer feedback and participating in the global expansion of the presales function.

The Sanctions Advisory Senior Manager will lead the development and implementation of sanctions risk frameworks, enhance compliance processes, and collaborate with various teams to improve sanctions controls at Wise. This role involves proactive risk management, senior management reporting, and representing Wise in regulatory discussions.