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Fintech • Mobile • Payments • Software • Financial Services
Investigate customer complaints, conduct root cause analysis, ensure regulatory compliance, and maintain customer satisfaction through effective communication and resolution techniques.
Fintech • Mobile • Payments • Software • Financial Services
Drive the development and implementation of KYC solutions for the US and Canada, collaborating across teams to reduce fraud risks and improve onboarding processes.
Fintech • Mobile • Payments • Software • Financial Services
Lead the North America implementation team, driving complex partnerships and ensuring seamless delivery of payment solutions, while coaching and managing projects.
Fintech • Mobile • Payments • Software • Financial Services
Oversee Wise’s financial crime compliance operations, manage AML investigations and SAR reporting, and ensure alignment with US regulations and strategic goals.
Fintech • Mobile • Payments • Software • Financial Services
The Learning and Development Lead will design and implement talent strategies, oversee training programs, and foster a continuous learning culture across Wise's regional hubs.
Fintech • Mobile • Payments • Software • Financial Services
Assist customers with their inquiries primarily via phone and email in both English and Spanish, ensuring a positive experience and meeting performance metrics.
Fintech • Mobile • Payments • Software • Financial Services
Perform due diligence on business customers, communicate with them for escalations, assess risks, support audits, and ensure compliance with AML/CFT regulations.
Fintech • Mobile • Payments • Software • Financial Services
The Customer Success Manager will manage relationships with banking and fintech partners, driving operational success and continuous improvement in payment solutions.
Fintech • Mobile • Payments • Software • Financial Services
As a Senior Account Manager, you will drive growth in Banking partnerships, manage accounts, and develop strategies for revenue expansion while collaborating with various internal teams.
Fintech • Mobile • Payments • Software • Financial Services
The role involves improving customer experience through quality assessments, compliance monitoring, process enhancements, and collaboration with operational teams.
Fintech • Mobile • Payments • Software • Financial Services
The FinCrime Senior Quality Specialist ensures quality processes are upheld, conducts reviews, resolves disputes, and mentors new team members while improving operational workflows.
Fintech • Mobile • Payments • Software • Financial Services
The Financial Crime Quality Team Lead manages the QA team, overseeing performance, training, and strategy execution while ensuring compliance with US regulations.
Fintech • Mobile • Payments • Software • Financial Services
Analyze and manage compliance operations for banks and enterprise partners, documenting due diligence and ensuring regulatory adherence during onboarding.
Fintech • Mobile • Payments • Software • Financial Services
The Customer Support Senior Manager oversees customer support operations, manages teams, implements policies for efficiency, and ensures adherence to standards.
Fintech • Mobile • Payments • Software • Financial Services
As a Customer Success Lead, you will build and lead the North America team to enhance partner satisfaction, scale operations, and improve product quality through effective solutions and data analysis.
Fintech • Mobile • Payments • Software • Financial Services
Oversee compliance and risk management for Wise's US Assets product, ensuring adherence to investment regulations and driving growth through effective risk mitigation strategies.
Fintech • Mobile • Payments • Software • Financial Services
As a Senior Account Manager, you'll drive growth with platform partners by identifying upsell opportunities and managing relationships, ensuring successful implementation of solutions.
Fintech • Mobile • Payments • Software • Financial Services
Manage product compliance and risk for Wise, ensuring compliance with regulations, collaborating with product teams, and performing risk assessments.
Fintech • Mobile • Payments • Software • Financial Services
The Senior Customer Success Manager will manage operational relationships with partners, analyze performance data, and improve operational success plans, ensuring partners receive maximum value from Wise.
Fintech • Mobile • Payments • Software • Financial Services
The HRIS Functional Specialist will optimize People systems, manage support queries, implement solutions, and enhance operational efficiency.