About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
The Solutions Architect (SA) supports the Professional Services (PS) mission of helping customers adopt and extend LogicMonitor. The SA is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers. The SA is a product expert that creatively solves business problems with LogicMonitor's best-in-class IT monitoring platform, impacting the company's largest, most strategic customers.
Here's a closer look at this key role:
- The Solutions Architect (SA) at LogicMonitor plays a pivotal role in supporting the Professional Services mission, contributing to the adoption and extension of our product for customers. The SA is a product expert, creatively solving business problems with our monitoring platform, and impacting the company's largest and most strategic customers.
- Customer Interaction and Solution Scoping: Regularly interact with prospects and customers to scope custom implementations, integrations, and solutions.
- Feasibility Assessment and Proposal Articulation: Assess feasibility and approach for monitoring use cases and integration opportunities. Clearly articulate the impact, value, and effort of technical proposals to both technical and non-technical audiences.
- Technical Exploration and Research: Explore and research new technologies to integrate and monitor with the product. Stay informed on product updates and consult other SAs on services approach for new platform features and enhancements.
- Services Proposal and Collaboration: Build estimates for services proposals, including hours, effort, timeframe, and pricing. Work with Sales and Customer Success to develop detailed Statements of Work (SOWs). Collaborate with the Solutions Architecture team to peer review services proposals.
- Post-Sales Support and Automation: Regularly perform post-sales discovery and design of custom solutions with customers, assisting Solutions Engineers with deployment tasks during PS engagements. Assist and inform internal initiatives to expand, improve, or optimize pre-packaged Professional Services and standard operating procedures (SOPs).
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or or equivalent practical experience
- 5+ years experience of working as an IT professional supporting one or more domains of IT infrastructure: server, network, security, storage, virtualization, cloud leveraging best practice processes such as ITIL
- 3+ years experience in one or more programming languages: Python, PowerShell, Java or Groovy
- Experience with REST or SOAP APIs: HTTP, JSON, XML, regular expressions
- Experience in a customer-facing, professional services or consulting role
- Willingness to travel (10-20%)
Benefits:
At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!
Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.
We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.
For more information on our benefits and culture, visit https://www.logicmonitor.com/careers
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 9/1/2024
#LI-ME1 #BI-Hybrid #LI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Base Salary Range
$94,815—$122,408 USD
What the Team is Saying
What We Do
LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. We provide IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit www.logicmonitor.com.
Why Work With Us
We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
