Role Description
As a Senior Product Manager in the Communications Platform, you will enable teams across Dropbox to deliver impactful in-app campaigns, emails, and notifications that drive revenue, engagement, and user satisfaction. You will shape the roadmap for a platform that supports all lines of business—including our core products, standalone offerings, and AI-first initiatives like Dash—balancing innovation and foundational improvements to scale tools used to reach hundreds of millions of users.
In this role, you’ll identify opportunities to enhance platform functionality, measure the effectiveness of campaigns, and prioritize features that empower teams to execute data-driven strategies. By evaluating current tools and addressing gaps, you’ll deliver a scalable, reliable, and business-critical platform. This is a high-impact opportunity to collaborate with senior leaders, work cross-functionally across business units, and drive meaningful outcomes for Dropbox and its users.
Responsibilities
- Advocate for the customer by deeply understanding their needs, providing context and empathy, and focusing on solving their underlying problems rather than just delivering features.
- Define clear and actionable product specifications, making thoughtful decisions rooted in customer insights, data, and company strategy.
- Lead and guide product direction for a cross-functional team of engineering, design, analytics, marketers, and platform partners.
- Collaborate effectively with client teams, influencing cross-team priorities, managing risks and trade-offs, and aligning stakeholders with clear and concise communication.
- Leverage data to make informed decisions, defining success metrics upfront, tracking KPIs obsessively, and allocating resources effectively to meet goals.
- Proactively manage risks and remove roadblocks, enabling the team to execute efficiently and achieve objectives.
- Uphold our core values by fostering diversity, inclusion, and an authentic company culture that empowers every team member to bring their best self to work.
Requirements
- 5+ years of product management experience, with a track record of leading platform product areas and delivering impactful outcomes in B2B or consumer tech.
- Strong growth mindset with a passion for making product changes that drive conversion, business impact, and customer delight.
- Proven experience in iterative, data-driven product development, with the ability to design, run, and interpret experiments and A/B tests.
- Deep empathy for consumer and business users, with a focus on building products that inspire joy, trust, and satisfaction.
- Thrives in fast-paced environments, adapting quickly while deeply understanding products, measuring success, and optimizing every step of the user funnel.
- Skilled at building consensus and driving decisions, balancing collaboration and urgency. You take ownership, share credit, and inspire others to do their best work.
- Excellent communicator with the ability to convey clarity, salience, and urgency to teams, partners, and stakeholders.
Preferred Qualifications
- Experience working with email and engagement platforms, with a strong understanding of their tools and capabilities.
Prior experience with SaaS companies, including their complexities, scale, and foundational technologies.
Compensation
US Zone 1
This role is not available in Zone 1
US Zone 2
$185,100—$250,500 USD
US Zone 3
$164,600—$222,600 USD
Top Skills
What the Team is Saying
What We Do
We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Why Work With Us
Our remote work model is a deliberate shift to provide greater flexibility, create a level-playing field, and evolve our culture to focus on people over places. Being a Virtual First company has allowed us to focus on our impact and effectiveness, by making investments in our employees according to what they need to do their best work.
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Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
