Senior Product Manager, Claims

Hi, we're Oscar. We're hiring a Senior Product Manager to join our Product team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

Oscar Product is an innovative, fast-paced team using technology and design to revolutionize healthcare. Our work on tech spans several areas: building innovative consumer experiences, technology and infrastructure, expanding into new markets, creating better ways for healthcare providers to interact with patients, and optimizing internal operations and processes. We work alongside a talented set of technologists with Product, Engineering, and Design to form a tight-knit, high-performing team. 

You will join the Claims domain as a Senior Product Manager, supporting the Product team members, Engineers, business teams and other stakeholders to resolve highly complex problems related to claim adjudication, member Cost Share determination and provider reimbursement. These problems span from Back End infrastructure and system architecture to Front End tooling for our operational and business users. The Claims domain also interfaces with many end user facing domains like our member app and service tools. You'll be engaging as an individual contributor solving problems, defining the strategic direction of the domain and setting up the domain for successful collaboration with our stakeholders.

You will report to a Group Product Manager.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $144,000 - $189,000 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Define, defend, and execute on the vision, strategy, and roadmap for product investments that power platforms; implement solutions well-tailored to that strategy.
• Define OKRs and KPIs to measure business and operational impacts, and relentlessly identify improvements.
• Independently identify and bring together the right counterparts to solve a strategic or executional challenge, even when not clearly defined.
• Independently problem-solve issues across teams and domains to quickly diagnose root cause and move to resolution factoring in trade-offs on speed, scalability and quality. 
• Spearhead complex initiatives with ability to influence without authority. Manage timelines, cross-functional team accountability, and risk identification.
• Collaborate with engineers, product managers, and operations partners to gather insights on user needs and ship innovative functionality that improves operational and financial efficiency goals
• Articulate crisp and thorough requirements and clearly communicate them across stakeholders, incorporating data and user research insights. Produce artifacts that junior team members can learn from.
• Invest in strengthening the talent on Oscar's product team, by developing more junior team members through mentorship.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 6+ years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
• 4+ years of experience in driving rigorous prioritization processes.
• 4+ years of experience with tech systems and understanding basic technology infrastructure such as backend services, database relationships, and leveraging database tools such as SQL.
• 2+ years of experience leading complex, cross-domain initiatives2+ years of experience root-causing ambiguous problems, building roadmaps towards a solution, and successfully executing against that roadmap.