Senior NOC Technician, Spectrum Enterprise

Do you want to manage and troubleshoot tier two operational and engineering support? You can do that. Ready to mentor front-line technicians on advanced deployment and break-fix methodologies? As a at Spectrum Enterprise, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
**Please note, the shift for this position is Sunday - Wednesday 11:30 pm - 8 am.

You support continuous services within our Network Operations Center (NOC). You partner with clients and troubleshoot network issues via phone, trouble ticket, email and client portals. You collaborate with teams in person and digitally within an office environment. Depending on the business unit, you may operate on-call as part of a 24/7/365 network operations environment.

• Perform routine and documented functions while troubleshooting escalations.
• Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
• Identify and execute processes and procedures and escalate as needed to resolve undocumented or complex issues.
• Collaborate with other groups to communicate issues and project statuses.

Required Qualifications

• Three or more years of experience in a monitoring or provisioning role in engineering or technical operations and network troubleshooting in a 24/7/365 operations center; Proven event management experience.
• Associate degree in a related field or equivalent experience.
• Understanding of Cisco-based commands and maintenance, service, installation, fault isolation and troubleshooting; Familiar with high-speed data, Video, VOD, switch, LAN, WAN, OSI, model and routing protocols; Knowledge of MSO, telecommunications technologies, HFC, CPE, DNS, DHCP email and management systems; Monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, MPLS and IP routing; Ability to use web portals, diagnostic tools, inventory tools, monitoring tools, ticketing systems and MSO billing systems; Experience with Microsoft Office.
• Analytical, organizational and interpersonal English communication skills;
• Ability to read and follow documented MSAs and SLAs.

Preferred Qualifications

• Cisco or Juniper certification.

• A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Company support in obtaining technical certifications.
• Paid training and clearly defined paths to advance within the company.
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ENO102 2024-28835 2024
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Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
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