Senior Manager, Executive & Employee Communications, Marketing

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
We are looking for a strategic, innovative communications professional to join our growing Global Communications team. The ideal candidate will have a strong passion for storytelling and the ability to craft compelling, customer-focused stories and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow and its leaders.
You'll serve as a strategic and trusted advisor to the Chief Marketing Officer and the Marketing Leadership team, creating omnichannel and audience communications that drive awareness, engagement, and activation of our brand, key events, and marketing campaigns and activations. You'll also work closely with partners and stakeholders to drive internal awareness of our strategic business priorities and the successful execution and adoption of our transformation programs across Marketing and ServiceNow.

• Serve as the executive communications lead for our Chief Marketing Officer and the Marketing Leadership team helping create strategic communications plans to drive their brand, voice, and thought leadership within and outside of ServiceNow.

• Develop and execute strategic integrated communications plans aligning with the Marketing organization's strategy, business priorities, and transformation change programs.

• Design and produce executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.

• Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans.

• Prepare executives with rehearsals, scripts, storyboards, etc., while project managing the overall communications schedules.

• Plan and support events, including quarterly Town Halls (hybrid, virtual, and in-person).

• Manage and support change communications across multiple departments and teams.

• Develop employee experience programs and campaigns that highlight wins, recognize individuals and teams, and promote cultural values and behaviors.

• Serve as a resource across the communications team to ensure message alignment and consistency across all audiences, including customers and partners.

Qualifications
Qualifications:

• Bachelor's degree in English, journalism, communications, organizational change, or equivalent career experience.

• 10+ years of proven success guiding strategy and execution of global digitally driven communications that inform and delight employees.

• A strategic counselor with the ability to influence senior leaders on strategy, messaging, and engagement opportunities to drive pride, passion, and action for our function.

• Creative and visual storytelling experience coupled with strong business acumen and change management experience.

• Ability to translate business strategies into compelling narratives.

• Amazing project management and communication skills.

• Resourceful, self-motivated, and able to independently prioritize shifting workloads in a high-growth, ever-changing environment.

• Proven leadership capability and ability to work cross-functionally.

• Experience driving Marketing strategic transformation programs is highly desired.

JV20
For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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