Search the 27 jobs at ServiceNow

The Director, AMS Lead Strategic Advisor will develop strategies for downsell mitigation and customer retention across the AMS sector. Key responsibilities include collaborating with teams to implement retention initiatives, analyzing revenue impacts, leading cross-functional teams, and establishing feedback mechanisms with key accounts. This role is vital for ensuring customer satisfaction and optimizing revenue.

The Ethics and Compliance Program Manager will lead strategic initiatives within ServiceNow's Ethics & Compliance team, managing programs end-to-end, tracking progress, and fostering relationships with stakeholders. Responsibilities include project management, program enhancement, and reporting to senior leadership.

As a GenAI Solution Architect, you'll develop and manage AI roadmaps for customer adoption of GenAI products, drive innovative growth, analyze market trends, and communicate insights to senior leadership, ensuring successful outcomes for AI Lighthouse accounts.

As a GenAI Solution Architect, you'll improve customer outcomes by delivering ServiceNow's GenAI capabilities, providing technical guidance, leading enablement programs, and contributing to thought leadership. You will collaborate with various teams to ensure successful solution deployment and stay current with industry trends to enhance offerings.

As a Hardware Standards Engineer, you will develop global hardware design standards, maintain documentation, support supplier relationships, validate hardware solutions, and evaluate new technologies in datacenter infrastructure.

The Financial Services Technical Lead acts as a functional and technical expert consulting on the implementation of ServiceNow's Financial Services Operations. Responsibilities include serving as the technical point-of-contact, ensuring delivery quality, defining solutions based on customer requirements, and leading onboarding efforts with clients.

The Senior Hardware Standards Engineer will develop hardware standards for server and storage deployments, build documentation, maintain relationships with suppliers, evaluate new technologies, ensure operational configurations, collaborate with engineering teams, and assist in problem-solving.

As a GenAI Architect, you will lead complex projects related to AI solutions, providing technical guidance and hands-on delivery of ServiceNow capabilities. You will collaborate with cross-functional teams to drive customer satisfaction and leverage GenAI technology for business growth.

The Senior Product Marketing Manager for Customer Workflows will develop marketing strategies, create messaging and content for various marketing touchpoints, manage customer service presence at events, and partner with product teams to define demo narratives, driving success for Customer Workflows at ServiceNow.

The Senior Platform Architect role focuses on advising customers on establishing a technical foundation on the ServiceNow platform, driving best practices and governance in architecture. Responsibilities include developing relationships with C-suite executives, translating business needs into technical solutions, and ensuring platform health through strategic guidance and remediation of configurations.

The Customer Outcomes Platform Architect at ServiceNow will advise customers on establishing a strong technical foundation for the ServiceNow platform, guiding best practices in system governance and data management. This role involves translating business objectives into actionable outcomes and working closely with customer executives to enhance their digital transformation efforts.

The Senior Manager, Solution Consulting Architect leads a global team of technical experts, providing mentorship and guidance. They work closely with Pre-Sales, Product Management, and external partners like Hyperscalers to deliver innovative solutions and support customer engagement. Responsibilities include developing partnerships, driving sales during complex cycles, and presenting technological insights.

The Senior Manager, Creative Experience will oversee the creative and operational aspects of strategic events at ServiceNow, managing the graphics production process and cross-functional collaboration to execute immersive and interactive environments while ensuring budget adherence and delivering high-quality experiences.

The VP of People Science & AI will lead the integration of advanced analytics and AI into talent strategies, enhancing employee experiences and driving organizational performance through data-driven insights. Responsibilities include developing an AI strategy, leading research initiatives, collaborating with HR leaders, overseeing talent development, and ensuring compliance and ethical practices in AI use.

The Director of Solution Consulting will lead a team focused on pre-sales engagements within the State and Local Government and Education sector. Responsibilities include strategy definition, team capabilities development, collaboration across functions, and driving business growth through effective customer interactions and thought leadership.

The Principal Success Architect will develop relationships with C-level stakeholders at 1-5 enterprise customers, focusing on improving customer outcomes through product adoption and value realization. Responsibilities include driving customer success, understanding strategic goals, and executing co-delivery models while promoting ServiceNow's best practices and maintaining high customer satisfaction metrics.

The Principal Technical Consultant in Healthcare and Life Sciences will act as a technical expert for customer engagement teams, advising on the ServiceNow platform, facilitating design workshops, and managing configuration and development efforts. The role requires hands-on development, architectural documentation, and mentoring of system administrators, with some travel for client needs.

The Principal Technical Consultant is a technical expert responsible for consulting with customers on the ServiceNow platform, configuring products, guiding design workshops, supporting development processes, and providing training and oversight to customer administrators.

The Principal Technical Consultant will design and implement innovative business solutions using ServiceNow for clients, engaging with stakeholders to align technology with business needs, guiding implementation, and improving processes. The role involves consulting, solution design, requirements gathering, and ensuring effective change management.

The Product Marketing Manager for Financial Services at ServiceNow will define the value proposition and marketing strategies for their financial products. Responsibilities include creating engaging content, optimizing marketing motions, identifying use cases, and acting as a spokesperson at events. This role is essential in driving growth and enhancing customer engagement within the financial sector.