Location(s) Available: Austin, TX, US
About the department
The Support team is composed of technical support engineers who are on the front lines helping customers manage billions of web requests each day, software engineers, data scientists, product specialists, data analysts, and program managers who help keep our organization running as smoothly and efficiently as possible. You will be part of our Program Management Office that drives Support's biggest projects, process changes, and improvements.
This internship is targeting students with experience and interest in Project Management, Program Management, Operations, or Marketing.
What you'll do
- Create, define, project manage, execute, track, and report on major Support Team initiatives to successful completion; example projects include -
- Building content for a public facing Support specific site on www.cloudflare.com
- Defining new, paid support service offerings and bringing them to market
- Rolling out a content-driven Support workflow to improve agent efficiency and customer self-service
- Working cross-functionally with marketing, IT, and content teams to implement a new search tool across public-facing sites
- Identify and document project risks, issues, and dependencies
- Ensure buy-in from project contributors, provide regular status updates to stakeholders and senior management, and develop messaging documents
- Communicate key findings to various stakeholders to facilitate decision-making
- Work closely across teams within Support including global leadership teams, developers, and teams outside of Support like Marketing, Product, and Sales
Examples of desirable skills, knowledge and experience
- Pursuing B.S. degree in Business, Communications, or a related field
- Strong organization and oral and written communication skills
- Self-starter, ability to take a problem, break it down into tasks, and proactively work to complete it with minimal assistance
- Experience or interest in project management, planning projects with dependencies and tight deadlines, overseeing execution to meet commitments
- Excellent scheduling and meeting coordination skills
- Experience with business requirements and acceptance criteria a plus
- Experience with Data Analytics tools (Tableau, Google Studio) a plus
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
