Program Research Associate

We’re changing the way people connect to social care. 

At findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. 

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

The Program Research Associate is known internally as a Curator, and the role exists within the Curation department. This is an entry level role with day-to-day tasks that include ensuring that programs on the site are up to date and meet findhelp’s standards for accuracy and inclusion. Findhelp offers learning and development opportunities to grow your career.

Responsibilities and Duties:

• Verify and maintain existing program data according to findhelp’s standards and procedures
• Research and add new organizations and programs that qualify to be added to the network, including but not limited to researching the internet and calling/emailing organizations for more information
• Respond to external requests received in our ticket management system and play an integral role in troubleshooting platform requests
• Work efficiently within all Curation systems and tools
• Participate in team meetings and contribute to a positive culture

Qualifications:

• Deeply connected to the findhelp mission statement and passionate about contributing to it
• Skilled in attention to detail with an ability to efficiently prioritize tasks
• Able to successfully navigate change
• Adept at learning new skills
• Stays curious and is willing to ask the difficult questions to get the right answers 
• Data driven with the capability to make good decisions in ambiguous situations
• Great written and verbal communication skills with the ability to give and receive feedback
• Self driven to complete tasks with little oversight

We value being together 

We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas

Perks at findhelp 

•401k & stock options 

•Free food and onsite gym at our Austin HQ 

•Paid parental leave

•Competitive PTO & 10 paid holidays

•Health, dental, and vision insurance

•Pet-friendly office with attached dog park at our Austin HQ

•24/7 access to telemedicine and counseling

•Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

•Culture Committee 

•Leadership Development Training

•Paid Volunteering Time