Search the 9 jobs at Findhelp

As an Account Director, you will manage strategic customer relationships, drive revenue growth, and ensure high customer satisfaction and retention. This role involves creating strategic account plans, building executive relationships, supporting customer success teams, and mentoring others to achieve account objectives. You’ll also monitor customer health and take action to mitigate risks, while leading initiatives for upsells and account expansions.

As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, lead the development of fixes, communicate with stakeholders, manage customer configurations, identify patterns for improvements, and lead technical projects for new feature rollouts.

The Senior Professional Services Consultant ensures successful delivery and optimization of social service software solutions by conducting assessments, engaging clients, facilitating training, and providing strategic consulting. This role emphasizes client-centered strategies to improve service adoption and achieve business goals within the nonprofit and healthcare sectors.

As a Manager of Customer Success, you will lead and develop a team of Customer Success Managers, oversee customer implementations, advocate for client needs, and foster relationships across departments to ensure customer satisfaction and growth.

The Senior Account Executive will manage territory and named accounts, focusing on developing relationships, achieving sales quotas, forecasting, and providing feedback on product positioning. They will also play a key role in sales planning and events within the healthcare community.

The Senior Staff Cloud Infrastructure Engineer will develop processes and automated tools, focus on infrastructure-as-code in cloud projects, manage existing GCP and Cloudflare infrastructure, enhance monitoring and alerting, and participate in a 24/7 on-call rotation. This role involves collaborating with engineering teams and mentoring other engineers while driving technical and cultural growth within the organization.

The Senior Compliance Risk Manager will oversee the compliance program in healthcare, managing third-party programs, conducting audits, and ensuring regulatory compliance. Responsibilities include guiding internal stakeholders, analyzing compliance issues, and enhancing organizational compliance efforts.

The Senior Customer Success Manager will build lasting relationships with clients, onboard new customers, and drive product adoption. Responsibilities include tracking usage metrics, managing client communications, resolving technical issues, and advocating for customer needs to ensure their success and satisfaction with the services provided.

The Program Research Associate, or Curator, will verify and maintain program data, research and add new organizations to the network, respond to requests in the ticket management system, and contribute to a positive team culture. This role emphasizes accuracy, data-driven decision making, and strong communication skills.