Strategy & Operations Director

About the teamThe Agent Software and Advertising organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our agent marketing products and software tools are designed to enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.
Within this dynamic organization, the Strategy and Business Operation team plays a crucial role in driving our success. We're seeking talented individuals to join this team and contribute to our strategic initiatives. As a member of the team, you'll be at the intersection of technology, finance, and real estate, working to optimize our revenue streams and enhance our business performance.
Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.

About the role

As a Principal Strategy and Business Operations Manager, you will leverage your strong strategic background and deep data analysis experience to:

• Spearhead comprehensive market analyses that unlock new growth opportunities and guide strategic investments

• Architect business models for key products (including pricing and packaging strategies) that maximize revenue

• Lead high-stakes initiatives that directly impact Zillow's market position and revenue growth

• Build strategic frameworks that align product development with market demands and business objectives

• Orchestrate cross-functional collaboration between Product, Data Science, Marketing, Sales, Finance, and Customer Experience teams

• Mentor and develop junior team members to build a high-performing strategy organization

• Create learning opportunities and structured development paths for analysts and managers

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Strategic Excellence

• Deep expertise in developing and executing business strategies that drive measurable results

• Proven ability to identify market opportunities and translate them into actionable business plans

• Track record of leading complex, high-impact initiatives from conception to successful implementation

Analytical Mastery

• Advanced capability in analyzing large, complex datasets to extract meaningful business insights

• Expertise in creating sophisticated financial models and conducting rigorous market analyses

• Proficiency in translating data into compelling visualizations and clear recommendations

Leadership & Communication

• Exceptional ability to influence and align stakeholders across organizational levels

• Strong track record of leading cross-functional teams and managing complex projects

• Outstanding presentation skills with experience communicating to executive audiences

• Demonstrated success in coaching and developing junior talent

• Experience creating and implementing structured mentorship programs

Required Qualifications:

• Bachelor's degree in Business, Economics, Business Analytics, Finance, or related quantitative field

• 10+ years of professional experience, including 3+ years at top-tier management consulting firms and 3+ years in revenue/business strategy or similar data-driven roles

• Proven track record of developing and implementing successful business strategies across complex organizations

• Demonstrated excellence in market analysis, competitive intelligence, and financial modeling with ability to translate complex analyses into actionable insights

• Strong project management skills with experience leading cross-functional teams and managing multiple high-stakes initiatives

Preferred Qualifications:

• MBA or advanced degree in a related field

• Experience transitioning from consulting to in-house strategy roles

• Expertise in advanced pricing strategies and product packaging methodologies

• Previous experience building and leading high-performing teams

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.