At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 31 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. All salaries ranges are standardized nationwide and will not vary by region.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring a Partner Manager, Direct Pay and Certified. This role will manage a high-volume portfolio of learning partners across the direct pay and Guild certified network, with a particular focus on building efficient account management practices and operational systems at scale.
This is a unique opportunity to have a tangible impact on a scaling business-critical team at Guild. We are looking for a “people person” who loves building relationships, solving problems, and getting stuff done.
As Partner Manager on the Learning Partnerships team, you will:
- Manage a high-volume account portfolio to align with Guild’s business objectives for the partnership type. Specifically, this role will own account management for:
- Full portfolio of Guild’s 120+ Direct Payment Providers (DPP)
- Set of Guild’s standard Certified Partners (likely ~5, with potential for more as we scale)
- Relationship Management:
- Establish and manage relationships with main points of contact at key accounts in the portfolio
- Respond to day-to-day inquiries and and needs across the rest of the portfolio via scalable solutions (e.g. management of the direct payment email address)
- Manage the contract renewal process from start to end (e.g. driving internal process, facilitating external convos but not necessarily leading them) with support from manager
- Own and keep updated all account data in salesforce and other internal systems
- Adopt scalable account management practices and build efficient systems to communicate with and manage the portfolio of accounts
- Own operational account management responsibilities such as billing and payments coordination and communication around employer catalog changes
- Cross-functional collaboration:
- Collaborate with internal stakeholders to execute on account priorities and resolve escalations
- Use internal tools (e.g. Asana, Confluence, Salesforce) to manage projects
You are a strong fit for this role if you have:
- Experience in client management, partner management, and/or program management, particularly with large-portfolios.
- Strong interpersonal skills: Ability to build and maintain positive relationships with partners internally and externally, experience with managing expectations, strong communications skills and an ability to balance stakeholder needs.
- Excellent problem-solving and project-management skills: Ability to understand a problem, ideate on potential solutions, build data-backed recommendations, engage with stakeholders on solutioning, and drive to resolution.
- Strong operational skills: An ability to see both the big picture and get deep into the details on projects.
- Excellent written and verbal communication skills: Ability to synthesize information into a coherent and data-driven narrative and present that narrative in a compelling way.
- Cross-functional leadership and execution: Proven ability to work cross-functionally to build alignment with colleagues across various functions and levels and engage them towards specific program outcomes.
- Learning attitude: Desire to learn, grow, and evolve within a fast-paced environment
- Something else? Wonderful, we’re curious to learn more about you!
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $90,000-$112,500 as well as company stock options.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
Top Skills
What We Do
Guild’s Career Opportunity Platform™ enables forward-thinking employers to invest in their employees, unlocking life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. Guild partners with the nation’s largest employers — including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, Providence Health, and The Walt Disney Company — to create cultures of opportunity that will help them attract and retain top talent, and build the workforce of the future. Guild offers a marketplace of curated education and learning programs designed for what working adults need to succeed in their programs. Layered onto that is support, guidance, and resources at every step to help ensure the new skills employees are building translate into career pathways that are in demand at their companies — all without paying for tuition or career services on their own.
Why Work With Us
As a certified B-corp with a double-bottom line business model that does well by doing good, we're looking for people who want to help us expand economic opportunity through education. You’ll join a driven and collaborative team, be challenged every day and go home knowing you’re helping to make a difference in the lives of working adults.
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