Search the 2 jobs at Guild

The Senior Manager, Enterprise Resolution oversees the investigation and resolution of Tier 2 incidents and support tickets. They monitor team performance, synthesize incident trends, and collaborate across teams to improve processes. The role focuses on managing a customer-centric team, developing system knowledge, and refining incident resolution methodologies.

The Senior Producer will lead the creation of story-driven learning content, conducting high-stakes interviews with influential figures, overseeing the production process, and ensuring the content is engaging and aligns with learning objectives. This role involves video editing and managing content to enhance learning experiences.