Onboarding Specialist

About Us:

Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products.

We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life.

Your Impact:

As an Onboarding Specialist, you will be the main point of contact for our customers in their first 90 days; taking them through their setup process, walking through key functionality on our platform and ensuring they have a great experience with their first orders on Torch. This will be a cross-functional role, coordinating with sales, operations and account management to ensure we are delighting our customers from day one. The ideal candidate for this role has a strong willingness to talk to our customers and create an exceptional experience at every interaction.

What we are looking for:

• Demonstrated track record of meeting or exceeding targets
• 2+ year of experience in a B2B, client facing role (Sales, Onboarding, Customer Success, Account Management)
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our partners in order to hit monthly and quarterly revenue, retention, and adoption targets
• Demonstrated time management and organizational skills with the ability to multitask and prioritize based on impact
• Passionate about building relationships, particularly with small businesses
• If located in NYC, working in a hybrid model

Day to Day:

• Educating new customers about our business and their product suite
• Helping new customers with account setup and implementation
• Becoming an expert on the Torch product and catalog
• Conducting new customer onboarding calls
• Tracking potential customer drop-off indicators and proactively reaching out
• Educating customers on the Torch catalog and functionality to increase adoption early in the customer journey
• Resolving technical problems to create a customer experience with minimal friction
• Responding to new customer requests and inquiries via chat, email, and phone

Bonus Points:

• Interest in tech start-ups
• Knowledge of SMB onboarding
• Experience in healthcare space, especially dental
• Interest in supply chain and marketplaces
• Prior project management experience

Benefits:

• Base Salary is $60,000, Total compensation with bonus is $80,000
• 401k benefits with Slavic
• Unlimited paid time off (PTO)
• Maternity and Paternity leave
• Medical and dental coverage with Aetna
• Work from home stipend
• Commuter benefits for hybrid employees
• Fully stocked pantry and fridge for hybrid employees in NYC

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.