Mgr, Comm Desk

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As a , your focus is being responsible for all daily activities within the Communication Desk department. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

• Supervising employees across multiple locations
• Making recommendations and decisions regarding escalations and outages
• Evaluating existing processes to identify strengths, weaknesses, and opportunities
• Coaching and assisting in the development of employees

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum's Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

Required Qualifications

• General management: 3 years, Project Management: 2 years
• Bachelor's Degree in Business, related field, or equivalent experience
• Ability to quickly integrate new information and gain expertise of evolving technologies and services
• Strong written and verbal communication with all levels of personnel
• Some travel required

Preferred Qualifications

• Excellent problem solving and analytical skills
• Broad knowledge of cable technologies, systems, and processes
• Demonstrated ability to manage complex activities involving a team of at least 40 people

• Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• The growth of our industry and evolving technology will power your career as you move up or around the company
• We invest in your learning, and provide paid training and coaching to help you succeed
• Our comprehensive benefits are among the best in the industry

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