Manager, Deal Desk

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you can have 

As a Manager of Deal Desk your impact is felt in every aspect of the Quote-to-Cash process. You will empower a team of Deal Desk to perform at their best, streamline their operations, and ensure smooth workflows and effective communication with other departments. Through your close collaboration with the Sales team and other teams across the organization, such as Billing Ops and Legal, you help drive sales performance, protect business interests, ensure excellent customer service, and play a direct role in achieving sales targets and contributing to overall revenue growth.

Your leadership is key in creating a well-coordinated, high-performing team that supports business success.

On a daily basis, you will

• Serve as a trusted advisor to the Sales team as a subject matter expert on deal policies, including pricing, contract terms, product configurations, and compliance requirements
• Oversee Deal Desk operations, develop and maintain processes to ensure continuous improvement, and consistency in the execution across the team.
• Work closely with other Regional Deal Desk Leaders, ensuring alignment and continuous knowledge sharing.
• Collaborate with Sales leadership to effectively coordinate and manage month and quarter-end deal closure
• Take part in the approval process for complex and unique deal structures, serving as a trusted advisor and escalation point
• Ensure effective communication is happening within the team and with external stakeholders
• Oversee monthly reconciliation processes, and ensure deal and account data is accurate and available to support decision-making
• Acts as the DRI for all Quote-to-Order projects within the supported region, delegating tasks as needed and providing regular updates to leadership
• Lead and coach the team, fostering growth and supporting individuals in their development
• Support the onboarding of new team members and promote continuous learning within the team
• Oversee hiring and manage headcount to ensure the team has the capacity to meet business needs.

The skills you will demonstrate

• 3+ years of proven leadership experience
• 5+ years of proven experience in Deal Desk / Sales Operations roles within the Enterprise SaaS industry
• Deep understanding of the sales processes and contract building
• Excellent problem-solving, and decision-making skills with an ability to think critically
• Strong business acumen and excellent communication skills
• Passionate about helping people grow, and building high-performance teams
• Proactive with a customer-centric mindset
• Knowledge of Salesforce.com

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.