IT Service Desk Intern

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you.

Location: In-person in Austin, TX

Relocation not provided.

Assignment Dates: Summer 2025 (12 Weeks)

The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team– a key component of the CrowdStrike family and critical to the smooth and effective daily operations of all CrowdStrike team members. The position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

About the Role: 

The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly. This position will be focused on providing support for employees across various departments and locations, and will be responsible for proper prioritization and initial troubleshooting of all incoming requests for support from Crowdstrike employees across the globe. Interns will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

What You'll Do:

• Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person.

• Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required.

• Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.

• Ensure compliance with IT policies, procedures, and security standards.

• Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls.

• Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles.

• Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills.

• Prepare new hire hardware for deployment and responsible for running weekly new hire orientation.

• Learn and follow ITIL best practices for incident management, service management, problem management, and change management.

• Support and maintain network printers, scanners, and other peripheral devices.

• Assist with the setup and support of audio/video equipment for meetings and presentations.

• Provide excellent customer service, ensuring a positive and professional experience for end-users.

• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required.

What You'll Need:

• Currently enrolled in a 2- or 4-year College or University working towards a BA or BS degree in Computer Science, Information Systems or related field.

• Graduating between Dec 2025 - May 2026.

• Desire to solve technical problems.

Preferred Skills/Requirements:

• Excellent customer service skills with the ability to communicate technical information to non-technical users effectively.

• Clear, analytical thinking.

• Ability to quickly pivot between various small tasks.

• Technology aware and the ability to learn new technologies quickly.

• Basic understanding of computer systems, mobile devices and other tech products.

• A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment. 

• Good oral, written, and typing communication skills in English. 

Bonus Points:

• Experience with macOS and Windows platforms

• Customer Service experience

• Strong problem-solving skills 

• Familiarity with SaaS applications such as Zoom, Slack, Okta, Jira, and ServiceNow.

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What You Can Expect:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Paid holidays (including birthday holidays) and 401k matching (where applicable)

• Professional development opportunities including workshops, tech talks, and Executive Speaker Series

• Assigned mentors from across the company for continuous support and feedback

• Participation in companywide initiatives including ERGs, FalconFIT, Wellness Programs, and Employee Assistance Program

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Ownership of impactful projects that move the company forward

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

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