Insurance Billing Specialist - Austin, TX

Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees that are remote.

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually. 

**This role is located in Austin,Texas and the candidate is required to be in the office Monday - Friday during CST business hours.**

What the Role Is

Following our strategic acquisition of a durable medical equipment company last year, Babylist entered the healthcare and wellness industry for the first time. Babylist Health is now live! This ambitious new offering opens doors in the healthcare market with the opportunity to offer additional health services and products for people in this life stage.

At Babylist Health, we envision insurance transparency for all our patients and our Insurance Billing Specialist will conduct in depth insurance verification to achieve just that. This is a role within the Babylist Health insurance billing and eligibility team where you’ll be able to bring your expertise and create a positive impact within our insurance eligibility and billing processes/procedures. This person will report directly to the Insurance Claim Recovery Manager and will work closely with other departments to provide the best possible patient experience. 

Who You Are

• You have the ability to be productive without major oversight and will be able to multi-task and refocus based on high priority items
• You have expert knowledge of billing insurance, specifically with commercial plans
• You have in depth insurance benefit investigations experience over the phone and online
• You are able to identify plans that require pre-certifications, collect documents and submit any additional required information
• You can identify and flag plans where benefits apply towards deductible/coinsurance
• You communicate with patients in a positive manner when additional information must be obtained to verify benefits
• You can identify patterns in user input data to make changes to the website
• You are a pro in the Google Suite
• You take pride in being a strong communicator, both written and verbal, to be able to successfully communicate with insurance companies and patients
• You are responsible, trustworthy and open to learning new things
• 1-2 years of experience is preferred, but not required

How You Will Make An Impact

• You will provide outstanding customer service to resolve any insurance related inquiries and post-shipment patient contact.
• You will bring your commercial billing insurance knowledge and create a positive patient experience and obtain additional information to verify benefits for a smooth process
• You will successfully follow up on claims 30 days or older via phone and/or online
• You will review, correct and submit claims rejected by the clearing house and provide any timely updates/follow up as needed

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $52,082.00 - $78,227.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.