Head of IT Infrastructure & Global Support

Reporting to the Chief Information Officer, the Head of IT Infrastructure & Global Support will provide visionary leadership and strategic direction in driving the evolution and optimization of global infrastructure and support systems. This leader will play a pivotal role in developing scalable, secure, and innovative technology solutions that enhance operational efficiency, service quality, and customer satisfaction. With a focus on fostering a proactive culture within the team, the individual will be responsible for elevating the organization's global IT infrastructure, strengthening partnerships with Engineering and Security, and leveraging modern technologies, including AI and automation, to support business growth and transformation.
We are seeking an inspiring and visionary leader to join us as the Head of Infrastructure and Global IT Support. This pivotal role will not only oversee our global IT infrastructure and support functions but will also be a key driver of cultural transformation, innovation, and operational excellence. We are looking for a strategic thinker with a passion for people development, technology, and modern solutions. The ideal candidate will be someone who can scale the organization, build strong cross-functional partnerships, and elevate our global teams to a more proactive and innovative approach.
Key Responsibilities:

• Leadership & Vision:
  • Shape and drive the strategic direction for global IT infrastructure and support functions with a strong focus on innovation, scalability, and modernization.
  • Be a visionary leader, continuously identifying opportunities to leverage emerging technologies, particularly in AI and automation, to create a future-ready IT landscape.
  • Inspire and coach teams to embrace a culture of ownership, continuous improvement, and proactive problem-solving.
• Team Development & Culture Building:
  • Foster a culture of collaboration, learning, and growth within the IT organization, encouraging team members to develop both technical and leadership skills.
  • Act as a mentor and guide to the IT teams, nurturing them to evolve into high-performing, forward-thinking professionals who align with the company's long-term vision.
  • Create an environment that promotes innovation, open communication, and a strong sense of ownership across all levels.
• Operational Excellence & Proactive Support:
  • Transform the IT support function from a reactive service model to a proactive, customer-centric organization that anticipates and prevents potential issues.
  • Develop and implement operational processes and tools that empower the team to deliver world-class support, ensuring scalability and efficiency.
  • Leverage AI and automation to streamline support processes, improve response times, and reduce manual effort.
• Cross-Functional Collaboration:
  • Build strong, trusted partnerships with Engineering, Security, and other key stakeholders to ensure that infrastructure and IT support strategies align with business goals and security protocols.
  • Collaborate closely with the Security team to ensure that the infrastructure meets the highest standards of security, compliance, and risk management.
• Technical Expertise:
  • Deep understanding of modern IT infrastructure, including cloud technologies (AWS, Azure, Google Cloud), automation, network architecture, and security frameworks.
  • Experience with AI-driven solutions and automation tools in IT operations and support.
  • Proven experience in implementing scalable, secure, and resilient IT systems and processes.
• Innovation & Scalability:
  • Champion modern infrastructure strategies, including cloud adoption, AI-driven automation, and cutting-edge support tools, to create a resilient and scalable IT ecosystem.
  • Evaluate, introduce, and integrate new technologies and tools to ensure the infrastructure and support teams stay ahead of industry trends.
  • Ensure scalability and flexibility of IT infrastructure to support future business growth, both domestically and internationally.

Required Skills:

• Leadership & Vision:
  • Proven track record in a senior leadership role within IT infrastructure, support, or a related field, ideally with experience in a global, fast-scaling organization.
  • A visionary leader with experience in driving digital transformation, particularly through AI, automation, and modern cloud-based infrastructure.
  • Strong ability to lead with a people-first mindset, fostering a culture of growth, innovation, and continuous improvement.
• Team Development:
  • Demonstrated experience in building, scaling, and nurturing teams, with a focus on coaching, mentorship, and talent development.
  • Ability to lead through influence, empowering team members to take ownership and drive outcomes that align with the organization's goals.
• Collaboration & Partnership:
  • Exceptional collaboration skills, with a proven ability to work cross-functionally with Engineering, Security, and other critical teams to drive alignment and operational success.
  • Strong communication skills, with the ability to articulate a clear vision and strategy to both technical and non-technical stakeholders.

Required Knowledge & Experience:

• 8-10 years' experience directing a global IT operations/infrastructure organization.
• Ideally experience leading large(i.e. 40+) global teams, leading other leaders.
• Strong understanding of Infrastructure, Security, Multi-Cloud Environments, Date Center management , Global support and management.
• Considerable knowledge of business processes, management, budgeting, and operations.
• Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud and SaaS technology.
• Good understanding of system integration, including API integration
• Proven experience in IT planning, organization, and development.
• Demonstrated ability to apply IT in solving business problems.
• Knowledge of legal, compliance, and regulatory requirements that relate to IT and cybersecurity.
• Strong understanding of human resource management principles, practices, and procedures.
• Relevant industry experience strongly preferred.
• Ability to travel globally on an occasional basis
• #LI-KJ1

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$164,570 - $235,100 - $305,630
Base salaries for employees based in other locations are competitive for the employee's home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.