Scaled Sales Associate JSM

Working at Atlassian
Atlassians have flexibility in where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.
Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.
Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.
You will report to the Sales Manager of your geo
This is a remote job.
In this role, you will:

• Provide exceptional customer engagement by chat, email, Zoom, and phone channels, ensuring a positive and personalized customer experience
• Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB
• Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services
• Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction

Your background:

• +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts
• Proven track record of meeting or exceeding performance targets
• Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email)
• You have a do-it-right mentality with a customer-centric mindset

Perks and benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to Equal Employment Opportunities (EEO) guidelines.
To provide you the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Compensation
At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $129,600 - $172,800
Zone B: $116,700 - $155,600
Zone C: $107,600 - $143,500
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.