EA - Account Manager

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
Are you passionate about helping nonprofits do more good in the world? Do you have a solid understanding of nonprofit fundraising CRM tools and a knack for helping people solve problems?
If so, we'd love to talk to you about joining the Fundraising & Engagement Account Management team - to help nonprofits better use our products. Our F&E Pro/Enterprise product is a fundraising and CRM platform that allows organizations to raise money and engage constituents effectively and efficiently. Account managers help put these powerful new tools into the hands of organizations doing good in the world.
We are looking to hire an Account Manager with demonstrated experience using or implementing CRM tools to further nonprofits' missions. As part of our Account Management team, you will:

• Guide nonprofit in their use of the F&E tools and features, assisting them in achieving their business objectives and ensuring they get the most out of the system
• Coordinate cross-departmental solutions for complex technical issues
• Review and demo product feature releases for clients and direct product adoption
• Track the F&E product development roadmap, review with clients and advocate for client-originated product enhancements
• Review open product support items, manage product support escalations and ensure clients have a positive experience with the F&E Support team
• Work closely with the F&E client account team (Customer Success, Sales, etc.) to identify risk, upsell opportunities and process improvements to better serve the client account
• Project-manage or coordinate resources to execute clients' "post-launch" services engagements (e.g. sustainer migrations, custom data integrations, digital design projects)

Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. We encourage you to apply if you meet the essential skills and have any of the Bonus Points requirements.
Essential Skills:

• You are currently, or have been recently, a power user in a nonprofit CRM, ideally EveryAction or NGP.
• You have 3-5 years of experience in leveraging CRM software for fundraising - either from the nonprofit side, at an agency, or another software company.
• You can establish relationships at every level of a client organization and can effectively communicate with all client stakeholders, including executives.
• You have impeccable communication skills, both written and verbal. You can successfully run client meetings and working sessions and can translate technical information and tasks in ways that nonprofit folks can understand.
• You are polite, but firm, and don't shy away from difficult conversations when needed
• You have strong project management skills.
• You are highly self-motivated and technically curious - you understand that the best way to learn a new system is by diving in and testing it yourself.
• You work well within cross-functional teams of data specialists, customer success managers, and product experts, both taking direction and taking ownership for getting tasks done.
• You are detail-oriented, great at following up and do not let things slip through the cracks.
• You are motivated by helping mission-driven organizations raise more money and increase their impact in the world.

Bonus Points

• You "speak fundraising", and understand functions such as building campaigns, setting up source code structures, and effectively reporting on fundraising activities in a CRM. Extra bonus points if you have experience with direct response fundraising and direct mail, in particular.
• You can analyze and align organizations' business processes with CRM software features and capabilities.
• You have an established network in the nonprofit technology world.
• You have prior experience with Atlassian project management tools: Trello, JIRA, and Confluence.

Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
This position is a part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
US Base Salary: $64,800 - $96,000
Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.
We will be accepting applications for the role until 10/20/2024
Our Culture: Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.