Hi, we're Oscar. We're hiring a Director to join our Provider Operations team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
The Director, Provider Operations builds, scales and optimizes Oscar's provider data management, contracting, and credentialing processes. This role is responsible for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar's capabilities in serving members and providers. The role does this by working with partners and stakeholders cross-functionally to take ideas from vision to implementation.
You will report to the Senior Director, Provider Operations.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $158,400 - $207,900 per year. The base pay for this role in all other locations is: $142,560 - $187,110 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.
Responsibilities
- Lead, coach and develop a high-performing team of managers and their reports
- Provide structure and support for the team, allowing them to keep their focus on delivering key initiatives
- Using industry best practices, ensure the processes and tools designed are extensible, efficient and scalable using the most up to date technologies
- Partner closely with operations, product, technical and market stakeholders to deliver the next generation of provider operations capabilities.
- Become a trusted partner to our cross-functional business partners, enabling delivery of growth and expansion targets
- Develop foundational processes for our scaling provider data and contracting
- Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of our operations; partner cross functionally to develop end-to-end strategy that leverages these insights to meet expectations of a lead health plan in the industry
- Identify automation opportunities where stable processes have been implemented and are sustainable to gain efficiencies by adding technical tooling in place of human intervention.
- Identification of administrative expense savings through process improvement, tooling investments, offshoring or vendor partnerships.
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- A bachelor's degree or 5+ years of operating experience
- 10+ years of work in operations within health insurance
- 5+ years of experience building, coaching and developing operational teams
- 5+ years experience with network operations, provider data management and contracting processes
- 5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders
- 5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures
- 5+ years of experience using data to influence business decisions
- 5+ years of experience program management
Bonus Points
- Experience with strategic programs that required successful presentation of business cases to obtain C-suite leadership agreement.
- Process Improvement, Lean Six Sigma, or SQL
- Experience in understanding and enhancing data model/management processes
- Experience with service operations organizations.
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.
What We Do
Healthcare is broken; we're trying to fix it. The Oscar team is focused on utilizing technology, design and data to humanize healthcare. We're a group of technology and healthcare professionals who looked at the current state of the US healthcare system, got frustrated by the horrible consumer experience, and decided to do something big about it.
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