Director, Partner Success

What we do
Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40 million US residents who have "stopped out" and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 22,500 students, assisted over 8,000 to graduate, and recaptured over $85 million in tuition for our university partners. Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals.
The Role
We are looking for an experienced Account Manager to join our Partner Success team. As the primary point of contact with our higher ed partners, you will manage a portfolio of partners in a strategic way to deliver exceptional results and optimal customer service experiences. You will be responsible for on-boarding new partners while renewing and growing our existing higher-ed relationships. Your effective coordination and collaboration with ReUp team members in Product, Sales, Learner Services, Finance and Marketing will help you deliver increases in partner satisfaction, growth, and renewals, while facilitating our ability to successfully support students.
Our ideal candidate is excited to establish long-lasting and mutually beneficial institutional partnerships that help ReUp build and deliver transformative experiences that guide students back to school and a degree. Attention to detail and sharp communication skills are essential. You must be self-motivated, results-driven, team oriented, and able to pivot in a fast-paced environment.
What you'll do

• Develop a trusted advisor relationship with high level stakeholders at partner institutions proactively engage with them in identifying needs, ensuring successful delivery of appropriately customized solutions, and maintaining high client satisfaction.
• Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts.
• Exceed revenue objectives by optimizing the scope of our partnerships, ensuring service to all eligible stoppouts from the college or university, and renewing clients to optimal terms and for extended timelines.
• Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions both internally at ReUp and externally at the institution.
• Play a key role in removing barriers and friction for adult learners by evaluating the student experience and influencing change at the institution.
• Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities.
• Design and streamline processes and procedures to enable the scalability of ReUp's account management approach and capabilities.

You'll be successful if...
Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• You have 5 to 8 years of experience in account management or sales, ideally with higher education partners in the ed tech / learning technology field.
• You are able to communicate, present and influence credibly and effectively at all levels of our organization and that of our partners, including executive and C-level.
• You have clear experience delivering client-focused solutions based on customer needs.
• You are a natural relationship builder with integrity, reliability, and maturity; you work productively in a team.
• You have strong analytical skills with an understanding of performance metrics and experience analyzing spreadsheets and charts.
• You effectively manage ambiguity, and are comfortable making decisions without having all the facts.
• You possess highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills.
• You offer strong presentation creation abilities (verbal, written, presentation suite).
• You have experience with Salesforce, MS Office and Google Apps.
• You are comfortable with some travel (~20%).
• You hold a Bachelor's degree.

We'll be a great match if...

• You care about ReUp's mission and are committed to helping us open new opportunities to students.
• You are driven to provide a high level of partner satisfaction, ensuring their needs are met and identifying opportunities to make each partnership highly successful.
• You approach data with curiosity and willingness to explore why student results for each partner institution are what they are.
• You have a knack for managing change and a willingness to think creatively to solve a problem.
• You intuitively know (or know how to discover) what a partner cares about and how to provide them that information and support their objectives, strategic plans, and mission

What we offer

• Compensation: $105,000 base with commission (OTE $135,000-$140,000)
• Medical, dental, and vision insurance for employees
• • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • FSA or HSA available
• Company paid short term disability, long term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed
• We provide your choice of a Mac or PC laptop

Location
ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed:AL, AZ, CA, FL, GA, IL, MA, MI, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, VA, WA and WI.
Company Culture
TEAMWORK * RESULTS * CONSTANT LEARNING * AGENCY * DIVERSITY, EQUITY & INCLUSION * JOY
ReUp employees share a passion for improving outcomes for stopout students. We support students to get Results as they embark on finishing what they started. We believe in the power of human potential and that supporting an individual's Agency acts as a catalyst for positive change and resiliency. We support Diversity, Equity & Inclusion, for both the students we work with and in our hiring practices. We value Teamwork and strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We tackle hard problems with curiosity and take action towards continuous improvement and Constant Learning. Approaching our work with open hearts, open minds, and seeking collective success creates Joy. If that sounds like your dream work environment, we look forward to hearing from you.
ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
The pay range for this role is:
105,000 - 105,000 USD per year ( Remote, US )